Dental Assistant/Administrative Assistant Resume Example
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DENTAL ASSISTANT/ADMINISTRATIVE ASSISTANT
Summary
Multi-talented, friendly and upbeat Dental Assistant/Office Administrator with over 10 years of experience. A strong planner and problem solver that can readily adapt to change. A self-motivated and enthusiastic individual with excellent interpersonal and communication skills. Able to efficiently multi-task and complete tasks with great time management. Committed to supporting administrative duties while supporting dentist with any and all procedures in the dental practice in a fast paced environment. Extensive experience with computers and computer software, such as dental softwares and programs along with Microsoft softwares. Strong ability to learn quickly and efficiently. An excellent team player with high levels of patient/customer satisfaction.
Skills
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Experience
Dental Assistant/Administrative Assistant | 07/2016 to Current
Healthpartners - Eden Prairie , MN
Healthpartners - Eden Prairie , MN
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Built loyal patient following and retained over 10,000 return patients by providing empathetic and caring service.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and providing them with excellent care.
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques and care.
- Assisted dentists in permanent and temporary restorative procedures.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Prepared and went over treatment plans and financial aspects of treatment needed.
- Created aftercare and lab paperwork for dental procedures using Microsoft software.
- Entered patient data into dental records system using Softdent software, microsoft, demand force and observed all confidentiality rules to maintain patient privacy.
Dental Receptionist | 06/2013 to 07/2016
Heartland Dental - Nashville , TN
Heartland Dental - Nashville , TN
- Maintained master calendar and scheduled new appointments based on provider availability.
- Answered and managed incoming calls and emails.
- Arranged documents for insurance claims.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using DENTRIX.
- Gathered medical information, dental health history and vitals from patients.
Dental Front Office Receptionist | 02/2012 to 06/2013
Family Dental - City , STATE
Family Dental - City , STATE
- Handled office inventory for 6 person medical facility, including placing orders worth up to $3,000.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Prepared and sent financial statements to support bookkeeping functions.
- Created and maintained accurate and confidential patient files.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Transcribed over 2 daily meetings and appointments using Microsoft Word and organized documents for streamlined office functionality.
- Interviewed patients to collect medical information and insurance details.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Maximized office efficiency by answering more than 40 incoming calls per day to provide office information and transfer calls to desired personal.
- Called patients to schedule all appointments, consistently double-checking information and availability.
- Updated patient financial information to ensure accuracy.
- Updated group medical records and technical library to support smooth office operations.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Education and Training
UMUC - City
Some College (No Degree)
- University of Maryland University College: Attended in Okinawa, Japan in 2006-2008
PIMA - City
Associate of Science
Dental Assisting/Office Administration, 01/2011
•PIMA Medical Institute; Honor Graduate for Dental Assisting with Certification and Dental Science Associates Degree, Radiation, OSHA, HIPAA; January 2011, Colorado Springs, CO
- CPR/AED certification
- Completed continuing education in Dental Assisting, Administration and news laws/regulations in 2018.
- Completed continuing education courses for all aspects of Dental and administration in 2019.
Govenor Johh R. Rogers High School - City
High School Diploma
06/2005
Accomplishments
- Trained dental assistants during internships and externships.
- Overhauled new patient intake process, improving efficiency by 60%.
- Recommended and initiated improved procedures to streamline exam room turnover.
- Changed patient appointment flow to eliminate wait times.
- Adjusted scheduled appointments to make schedule more efficient by working more diligently.
- Offered different scenarios for patients when going over treatment plans, so that we can help them complete treatment as financially responsible as possible in order to help patient use their insurance properly to eliminate high copays.
- Helped cut out outstanding treatment plans by properly educating patient on priority and major treatment needed versus the minor treatment needed, to enhance patient's return rates.
- Educated patients about their insurance, coverage, information and when and how to schedule treatment efficiently.
- Helped patients with understanding dental procedures and what to expect on their upcomming appointments.
- Arranged ideas for marketing the office and how to improve our new patient numbers, along with helping our current patients return for their follow up appointments or treatment appointments..
- Maximized new patient appointments by providing them with everything they are eligible for through their insurance for their first appointments, to ensure they are recieving the best care.
- Ability to remember each patient's case and treatment profile in order to help them directly with their questions, concerns or issues.
Certifications
- CPR certified by ADA.
- Certified Dental Assistant
- First Aid/CPR
- Microsoft Office
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Resume Overview
School Attended
- UMUC
- PIMA
- Govenor Johh R. Rogers High School
Job Titles Held:
- Dental Assistant/Administrative Assistant
- Dental Receptionist
- Dental Front Office Receptionist
Degrees
- Some College (No Degree)
Associate of Science
High School Diploma
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