Dental Assistant Resume Example Company Name

AshleyJackson

Summary

Flexible hard worker ready to learn and contribute to team success.

Skills

Sterilization techniques
Patient schedule management
Taking X-rays
Exam room setups
Office Management

Strong writing and verbal skills
Patient records gathering
Knowledgeable in [Software]
Medical records management

Experience

Company NameAugust 2019 to November 2020Dental Assistant
City, State

Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
Gathered medical information, dental health history and vitals from patients.
Scheduled cleanings and dental appointments for patients using appointment software.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Protected patients by sterilizing instruments and equipment between every consultation.
Supported dentist chairside with procedures including root canals and extractions.
Maintained master calendar and scheduled new appointments based on provider availability.
Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Instructed patients on postoperative care to protect dental work and promote healing.
Positioned patients for treatment by making chair adjustments, [Action] and [Action] and prepared necessary equipment for procedures.
Instructed and educated patients to prepare for oral surgery by [Action], [Action] and [Action].
Assisted dentist with completing procedures such as [Type]s and [Type]s.
Supported dentist with completing minimally invasive and advanced surgical procedures.

Company NameJuly 2019 to September 2020Customer Service Representative
City, State

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Assessed customer account information to determine current issues and potential solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld strict quality control policies and procedures during customer interactions.
Delivered service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Made outbound calls to obtain account information.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

Company NameNovember 2007 to March 2019Server
City, State

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Resolved customer concerns with friendly and knowledgeable service.
Set up dining room to meet hospitality and service standards.
Stocked server areas with supplies before, during and after shifts.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Cleared table and bussed dishes to allow for quick setups.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Education and Training

Kent State UniversityMay 2002Associate of Arts: Computer Engineering TechnologyCity, State

EGCCMay 2006Associate of Arts: Office Assistant City, State

Resume Overview

School Attended

Kent State University
EGCC

Job Titles Held:

Dental Assistant
Customer Service Representative
Server

Degrees

Associate of Arts : Computer Engineering Technology
Associate of Arts : Office Assistant

Dental Assistant Resume Example

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