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dental assistant resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Dining customer service
  • Check payment processing
  • Effective customer upselling
  • Liquor, wine and food service
  • Menu knowledge
  • Price memorization
  • Food inspection
  • High-volume dining
  • Food safety understanding
  • Special dietary requirements
  • Menu memorization
  • Point of Sale (POS) system operations
  • Relationship management
  • Quality control
  • Safe food handling
  • Seating assignment preparation
  • Sales Techniques
  • Regulatory compliance
  • Correspondence management
  • Multi-line phone systems
  • Greeting guests
  • Conflict management
  • Cash transactions
  • Microsoft Office
  • Analytical mastery
  • Effective planning
  • Hospitality services
  • Administrative skills
  • Team building
  • Active listening
  • Problem resolution
  • PPE use
  • Coordination
  • Working collaboratively
  • People skills
  • Taking X-rays
  • Sterilization techniques
  • Treatment room setup
  • Dental staff support
  • Disinfecting rooms and equipment
  • Strong writing and verbal skills
  • Patient records gathering
  • Oral X-Rays
Experience
06/2021 to Current
Dental Assistant City Of Cincinnati, Oh Cincinnati, OH,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Gathered medical information, dental health history and vitals from patients.
  • Protected patients by sterilizing instruments and equipment between every consultation.
03/2021 to 06/2021
Delivery Driver Cava Paramus, NJ,
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas and other data.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Checked vehicle after shift for damage.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
12/2014 to 03/2017
Server/Bartender Landry's Burbank, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Upsold customers and optimized table-turns to outperform average sales by 70%.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided exceptional service to 100+ customers per day at establishment.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed customers' payments and provided receipts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Prepared and served cold and hot beverages to guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Sent orders to kitchen staff by POS system.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Reviewed identification for patrons before serving alcoholic drinks.
01/2013 to 08/2013
Hotel Front Desk Agent Nemacolin Woodlands Resort Farmington, PA,
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored reservations to track incoming parties and special events.
  • Input customer data using software and made immediate updates to reflect room changes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Supported daily operations of hotel front desk, including guest communication and concierge duties in General Manager's absence.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Computed guest billings and posted charges to room accounts.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Secured guest valuables in main safe or individual boxes.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Planned customized itineraries for guests, including lodging and activity, resulting in promotion of local tourism and entertainment industries.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Facilitated front desk operations for busy high-volume hotel.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
Expected in to to
: Mathematics
University Of Arkansas, Fayetteville - Fayetteville, AR
GPA:

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Resume Overview

School Attended

  • University Of Arkansas, Fayetteville

Job Titles Held:

  • Dental Assistant
  • Delivery Driver
  • Server/Bartender
  • Hotel Front Desk Agent

Degrees

  • Some College (No Degree)

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