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dental assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Dental Assistant and Cash wrap lead. Many years of experience. Always present myself in a professional manner. Great leadership skills with the availability to assist other staff whenever necessary.

Skills
  • Security monitoring
  • Credit and cash transactions
  • Bank deposits
  • Product recommendations
  • Customer seating
  • Issue resolution
  • Cash drawer balancing
  • Effective customer upselling
  • Coin counting
  • Payment processing
  • Customer greeting
  • Merchandise restocking
  • Customer service
  • Cash register operation
  • Loss prevention
  • Customer assistance
  • Training and mentoring
  • Returns and exchanges
  • Scanner operations
Experience
Dental Assistant, 06/1988 to Current
Catalano Liefer Bruno & RussellHyde Park, NY,
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and [Action].
  • Entered patient data into dental records system using [Software] and observed all confidentiality rules to maintain patient privacy.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Positioned patients for treatment by making chair adjustments, [Action] and [Action], and prepared necessary equipment for procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Supported dentist chairside with procedures including amalgam fillings, mixing tempary filling material and using suction when needed.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Dental Receptionist, 08/2018 to Current
Yakima Valley Farm Workers ClinicProsser, WA,
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Collected payments from patients and arranged payment schedules.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Verified, updated and entered patient information into system.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Answered and managed incoming calls and emails.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Scheduled cleanings and dental appointments for patients.
  • Gathered medical information and dental health history from patients.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered calls to help over 10 customers each hour.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Responded to customer concerns and issues by taking notes and addressing concerns with Dr. Then calling back patients to give proper answers and instruction.
  • Prepared packages for lab deliveries and coordinated timely shipments.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled appointments based on Hygeine and Dr. availability and established load parameters.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Managed 2-line system to handle more than 25 incoming calls per day.
  • Received incoming packages and mail daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Scheduled all appointments for Dr. and DR staff.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Maintained professional tone at all times, including during peak rush hours.
  • Processed payments for patients and updated accounts to reflect balance changes.
Cash Wrap Lead, 10/2013 to Current
Bath & Body WorksCity, STATE,
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Worked closely with front-end staff to assist customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving cutomer issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find specific products, answering questions and offering advice.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Counted product stock to maintain inventory records.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Stayed up to date on current item discounts to support promotions.
  • Processed returned items in accordance with store policy.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Arranged updated promotional displays every month.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Education and Training
High School Diploma: , Expected in 05/1983 to Brandywine Senior High School - Niles, MI
GPA:

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Resume Overview

School Attended

  • Brandywine Senior High School

Job Titles Held:

  • Dental Assistant
  • Dental Receptionist
  • Cash Wrap Lead

Degrees

  • High School Diploma

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