Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 3 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.
Skills
Dental staff support
Patient schedule management
Oral X-Rays
Medical records management
Strong writing and verbal skills
Sales monitoring
Business Development
Orientating and training
Record keeping
Property amenities
Application processing
Issue escalation
Corporate policies and procedures
Recruitment and marketing techniques
Lease file audits
Sales and marketing
Reliable and trustworthy
Experience
04/2021 to Current
Dental AssistantHarris County – La Porte, TX,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Laid out dental instruments and equipment before procedures.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Gathered medical information, dental health history and vitals from patients.
Maintained master calendar and scheduled new appointments based on provider availability.
04/2020 to 10/2021
Leasing SpecialistShelter Corporation – Universal City, TX,
Explained policies and procedures to tenants and enforced all rules.
Fielded interested leads' phone calls and emails, providing immediate response to questions.
Received, checked and processed applications for new leases.
Kept records of all correspondence with residents and tenants.
Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
Escalated critical issues to property manager to ensure immediate resolution.
Contacted and followed up with tenants on renewal notices.
Scheduled tours so interested parties could view available units and see facilities.
Wrote and filed reports each day on current leasing activities.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Managed daily and weekly marketing and leasing reports.
Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
Trained staff on compliance, policies and procedures to maximize success.
Escalated critical issues to property manager to deliver immediate resolution.
11/2019 to 04/2020
Hair StylistWestgate Resorts – Mesa, AZ,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Evaluated client hair type, condition and desired outcome to determine ideal services.
Maintained updated knowledge of industry products and chemical composition structure and properties.
02/2019 to 10/2019
Spa CoordinatorBlackberry Farm – Cashiers, NC,
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Greeted guests and members upon arrival to create positive first impressions.
Maintained calm, professional and fully functional facility at all times.
Inputted client information into booking system accurately and completely to chart sales metrics.
Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
Education and Training
Expected in 06/2018
High School Diploma: Penn Foster Early College - Virtual , GPA:
Expected in
Cosmetology License: Strand Hair Design - Myrtle Beach, SC, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.