Accurately met patient and dentist needs by coordinating materials, cleaning teeth and applying sealing compounds. Well-organized and diligent about addressing individual requirements. Friendly, outgoing and professional in every interaction.
Skills
Equipment sterilization
Treatment Room Cleanup
Patient Intake Procedures
Patient Data Gathering
Strong Communication Skills
Patient Relations
Team collaboration
Insurance billing
Electronic Charting
Proficient in Microsoft
Work History
09/2020 to Current
Dental AssistantMyrtle Hilliard Davis Comprehensive Health Centers, Inc – Saint Louis, MO,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Staged tray for procedures by arranging dental instruments and equipment.
Prepared patient X-rays and images for review by dentist following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Typed patient data into computer system using OpenDental while following privacy laws and maintaining high level of accuracy.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
03/2020 to 09/2020
Patient Access RepresentativeChange Healthcare Inc. – Augusta, MN,
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Explained plans for treatment and payment options.
Reviewed daily care slips for doctors.
Generated monthly statements to check outstanding balances.
Balanced deposits and credit card payments each day.
Assisted patients in filling out check-in and payment paperwork.
11/2017 to 02/2020
BaristaFreeman Health System – Pittsburg, KS,
Elevated customer loyalty by using strong communication skills to resolve customer problems.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every thirty minutes.
Created over three hundred drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Cultivated ability to recall customers' names and address each by name.
Educated customers about new products.
Complied with standards for merchandising, stocking and storing product.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 50%.
Memorized ingredients and recipes for many specialty drinks.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Prepared more than three batches of coffee per hour, monitoring levels to avoid empty machines during peak shop hours.
Created original artwork for specials board display daily.
Constantly expanded personal knowledge of coffee styles and varieties.
07/2016 to 03/2019
ServerClubcorp Club Operations, Inc. – New York, NY,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
Expected in
: Nursing Angelo State University - San Angelo, TX GPA:
Expected in 05/2015
High School Diploma: San Angelo Central High School - San Angelo, GPA:
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