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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Talented office administrator and team leader offering ten years of success in office environments. Strategic thinker with Science and customer service experience. Offers proven ability to build effective teams and office skills. Committed to identifying and leveraging opportunities for growth. Certified in Science, Office management, Dental assisting, and Dental Insurance.

Skills
  • Answering inbound calls
  • File and data retrieval systems
  • Data entry
  • Scheduling and calendar management
  • Team building
  • Insurance billing
  • Customer service
  • Administrative support
  • Troubleshooting
  • Critical thinking
  • Problem resolution
  • MS Office
  • Project planning
  • Active listening
  • Reliable and trustworthy
  • Working collaboratively
  • People skills
  • Multitasking
  • Time management
  • Work ethic
  • Communication
  • Leadership
  • Client relationship management
Experience
07/2020 to Current Dental Assistant Neighborcare Health | Seattle, WA,
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on treatment procedures and post-procedure home care.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Communicated with customers about current offerings, including policies, restrictions and refund policies.
05/2016 to 04/2020 Dental Assistant Coordinator and Insurance Dental Care Alliance | Capitol Heights, MD,
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
07/2007 to 01/2010 Orthodontist Assistant Kray Orthodontics | City, STATE,
  • Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
  • Educated patients about how to use and care for dental appliances, like retainers and braces.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Instructed patients on postoperative care to protect dental work and promote healing.
Education and Training
Expected in 2016 Associate of Science | Science Tidewater Community College, Norfolk, VA GPA:
Expected in 2020 Office Management Certificate | Virginia Wesleyan College, Norfolk, VA GPA:

28 hours completed

  • Basic tools of financial analysis and planning -leading to better decision-making in both their professional and personal lives. Topics include analysis of financial statements, the time value of money, and capital budgeting.
  • Design, direct, and shape organizational processes to advantage
  • Influence the context and environment in which decisions get made
  • Implement strategies, plans, and projects on time, on budget, and at the highest quality
  • Spearhead learning initiatives that enable your organization to improve and innovate
  • Manage and lead change in organizations of varying sizes
  • Office Management
  • Leadership

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Resume Overview

School Attended

  • Tidewater Community College
  • Virginia Wesleyan College

Job Titles Held:

  • Dental Assistant
  • Dental Assistant Coordinator and Insurance
  • Orthodontist Assistant

Degrees

  • Associate of Science
  • Office Management Certificate

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