Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Dental Assistant, 04/2012 to Current
New Horizon Family Health Services IncBatesville, SC,
  • Greeted and prepared patients for dental examinations.
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Effectively operated xray machines and developed xrays.
  • Routinely completed inventory and restocked supplies.
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
  • Provided appropriate postoperative instructions as prescribed by dentist.
  • Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.
  • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Correctly arranged instrument trays prior to dental procedures and surgeries.
  • Duplicated xrays when requested by insurance companies.
  • Proficiently assisted dentist with diagnostic, preventative, general, endodontic, surgical and periodontic procedures.
  • Educated patients about proper oral hygiene and prevention of dental diseases.
  • Applied fluorides Accurately collected and recorded patient medical and dental histories.
Department Manager, 10/2000 to 10/2008
Prada S.P.A.Berlin, DE,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandising ideas at team sale meetings.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Administered all point of sale opening and closing procedures.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast- paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Recruited, hired, developed and retained retail talent for the company.
  • Managed the purchasing process for the entire department.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Researched current and past business performance using online systems and available reports.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
Store Manager, 09/1999 to 10/2000
MaverikEmmett, ID,
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sale meetings.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Marked clearance products with updated price tags.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained daily record of all transactions.
  • Contributed to merchandising ideas at team sale meetings.
  • Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Oversaw all daily operations of my store location.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Skills
Assistant Manager, cash receipts, cash register, closing, oral, credit, customer satisfaction, excellent customer service, customer service, customer service skills, dental assistant, dentist, direction, educator, fashion, fast, filing, infection control, insurance, inventory, leadership, listening, moving materials, meetings, merchandising, oral hygiene, payroll, policies, pricing, purchasing, reconciling, recruiting, retail, sales, scheduling, shipping, Store Manager, phone, vital signs, xrays, xray
Education and Training
High School Diploma: General, Expected in 1993
Lake View High School - Chicago, IL
GPA:
General
Activities and Honors

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Resume Overview

School Attended

  • Lake View High School

Job Titles Held:

  • Dental Assistant
  • Department Manager
  • Store Manager

Degrees

  • High School Diploma

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