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dental assistant resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Certified Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking forward to become a Dentist.

Skills
  • Instrument Tray Preparation
  • Relationship Building
  • Treatment Planning
  • Taking X-Rays
  • Sterilization Techniques
  • Dentrix Proficiency
  • Restorative Procedures
  • Disinfecting Rooms and Equipment
  • Dental Staff Support
  • Four-Handed Procedures
  • Oral X-Rays
  • Strong Writing and Verbal Skills
  • Oral Healthcare
  • Treatment Room Preparation
  • Patient Care Standards
  • Occlusal Registrations
  • Teamwork and Collaboration
  • Postoperative Care Instructions
  • Organization and Prioritization
  • Customer Service
  • Patient Flow Management
  • Disinfection and Sterilization
  • Preliminary Impressions
  • Medical Charting
  • Oral Health Assessments
  • Patient Schedule Management
  • Treatment Room Setup
Education and Training
Santa Fe College Gainesville, FL Expected in 07/2023 ā€“ ā€“ Associate of Science : - GPA :
Dental Assistant Prioneers Academy 5107 Andrus Ave, Orlando, FL 32804, Expected in 04/2022 ā€“ ā€“ Expanded Functions of Dental Assistants : - GPA :
Lake Nona High School Orlando, FL Expected in 07/2020 ā€“ ā€“ High School Diploma : - GPA :
Experience
Healthpartners - Dental Assistant
Minneapolis, MN, 02/2022 - 12/2022
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Danaher - Team Lead
Bakersfield, CA, 01/2021 - 01/2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Gathered business requirements from users to convert to technical requirements.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Monitored team progress and enforced deadlines.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Operated forklifts and overhead cranes to move supplies and finished products.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Documented production levels and materials used to keep management informed.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained daily inventory to facilitate successful material distribution.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
Terminix International, Inc - Customer Service Representative
Newtown, PA, 08/2020 - 01/2021
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Full Professional
Negotiated :
Portuguese :
Limited
Negotiated :
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recommended and initiated improved procedures to streamline exam room turnover.
  • Cut outstanding debts by following up with insurance providers and appealing claims denials.

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Resume Overview

School Attended

  • Santa Fe College
  • Dental Assistant Prioneers Academy
  • Lake Nona High School

Job Titles Held:

  • Dental Assistant
  • Team Lead
  • Customer Service Representative

Degrees

  • Associate of Science
  • Expanded Functions of Dental Assistants
  • High School Diploma

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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