Customer Service Specialist Head Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I love the fast paced environment that retail can have at times a real people person customer service experience and excellent mathematical skills, have a managers card for refunds and other issues trained new cashiers Was offered a position as manager at pilot store 096 okeechobee, but turned it down due to my husband's relocation coming from his new job in conway. So I have transferred to 713 latta sc but our housing fell through in galivants ferry we secured a place in conway and latta is to far to travel.

  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Currency Sorting
  • Customer assistance
  • Point-of-sale system operation
  • Basic math skills
  • Payment processing
  • Purchase assistance
  • Product knowledge
  • Sales expertise
  • Product Restocking
  • Retail Merchandising
  • Store merchandise stocking
  • Cash Handling
  • Inventory management
  • Receipt and refund issuance
  • Customer Relations
  • Refunds and exchanges
  • Computer proficiency
  • Cleaning procedures
  • Safe verifications
  • Coaching and mentoring
  • Cleaning and sanitizing
Work History
Customer Service Specialist Head Cashier, 05/2019 to Current
Pentair, Inc. Chicago, IL,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately Number daily credit and cash transactions for customers with accuracy and speed.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Helped customers locate appropriate store locations of Type products, answered questions about products and provided solutions for various Type issues.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Quickly and accurately counted drawers at start and end of each shift.
Customer Service Representative, 09/2001 to 05/2008
Alchemy Systems Texas City, TX,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Purchasing Assistant, 06/1992 to 06/2001
Champion Maunufacturing City, STATE,
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Evaluated procurement activities and recommended needed improvements.
  • Performed negotiations for contract terms and conditions.
  • Oversaw supplier related activities and monitored supplier performances.
  • Oversaw financial administration and managed Type inventory while selecting and monitoring vendors.
  • Maintained complete documentation and records of all purchasing activities.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Computed and created purchase orders in System to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Implemented policies to reduce cost and eliminate waste.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Multiple Positions Assembler Inventory Control, Re, 06/1981 to 06/1991
Kelly Industries City, STATE,
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Completed physical inventory counts each Timeframe.
  • Completed daily cycle counts to maintain accuracy of records.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Audited and corrected discrepancies in inventory numbers.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Checked prices and calculated totals for accurate invoice processing.
  • Requisitioned materials to restock inventory and obtain goods for Product or Service production.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Blueprint Reading: Manufacturing Blueprint Reading, Expected in
Middlesex Community College - Middletown - Middletown, CT
APP Acredited Purchasing Practitioner: National Association of Purchasing Management(, Expected in 1998
Hartford Graduate Center - Hartford, Ct,
ISO 9000 Auditing For Manufacturing Processes: Internal Auditor, Expected in 1997
Hartford Graduate Center - Hartford Ct,

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School Attended
  • Middlesex Community College - Middletown
  • Hartford Graduate Center
  • Hartford Graduate Center
Job Titles Held:
  • Customer Service Specialist Head Cashier
  • Customer Service Representative
  • Purchasing Assistant
  • Multiple Positions Assembler Inventory Control, Re
  • Blueprint Reading
  • APP Acredited Purchasing Practitioner
  • ISO 9000 Auditing For Manufacturing Processes

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