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Customer Service Specialist Head Cashier Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Reliable team member with 20 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Diligent cashier with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer service and able to adapt easily to new processes and procedures.

Enthusiastic retail professional with 20 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply customer service and cash handling to new teller opportunity.

Reliable team member with 10 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Dedicated teller with 20 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

Committed teller with 20 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Payment processing
  • Issue resolution
  • Bank deposits
  • Cash management
  • Returns and exchanges
  • Security monitoring
Experience
06/2012 to 06/2015 Customer Service Specialist Head Cashier Cathay General Bancorp | El Monte, CA,
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
06/2005 to 09/2011 Cashier in Customer Service Walmart | City, STATE,
  • Recognized by management for providing exceptional customer service.
  • Answered 5 calls per hour to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including customer service ] and handled returned merchandise selling money orders, sending wires, notified depatments to collect merchandise, also worked at closing of customer service
09/1990 to 06/1999 Branch Manager Austin Area Teachers Credit Union | City, STATE,
  • Reviewed new applications against established parameters to determine approval, rejection or modification requirements.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Maximized branch revenue by optimizing daily operations.
  • Monitored more 18 employess and managed the branch on a daily basis. branch was always tops in productions and a very busy branch and functioned as top branch during the quarterly analysis
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Networked within communities to identify and capitalize on business opportunities.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Modeled trends and adjusted branch plans accordingly.
  • Recruited and hired new branch employees.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Developed standard operating procedures.
  • Consistently increased sales by developing key customer relationships.
  • Consistently complied with company policies and government regulations.
  • Mentored staff to increase sales success and productivity.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Planned and executed promotional events.
  • Continued education on current banking products and services through classes of security, operations ruled and regulations, computer setup to improve the system
Education and Training
Expected in 06/1960 High School Diploma | Sweet Home High School, Amherst, NY, GPA:
  • Completed coursework in business shorthand, business math science
  • Ranked in Top 10% of class
  • Honor Roll june 1960
  • Major in business

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How this resume score could be improved?

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87Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Sweet Home High School
Job Titles Held:
  • Customer Service Specialist Head Cashier
  • Cashier in Customer Service
  • Branch Manager
Degrees
  • High School Diploma

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