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Customer Service Specialist Head Cashier Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Results-focused Supervisor offering 6 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Donation Attendant experienced with quality control of donations to differentiate between usable products and products requiring disposal. Cleaned and sanitized donation items in preparation for resale or use. Organized donations according to class and type of item. Highly trained Production Line Worker versed in safe hand and power tool operation. Skilled in reading and interpreting schematics. Efficient professional known for having attention to detail and excellent record of teamwork. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success.

Accomplishments

At Saint Vincent De Paul helped build store sale clothing shoes accessories for the last 2 years , took over responabilites when store manager was out, when the assistant manager quiet helped and assit help desk , helping customer with take out large furnitur, loss prevention maintained and clean store,

  • Supervised team of 4 staff members. helping volunteers get hours for court papers and working off tickets
Skills
  • Credit card processing
  • Cash register operations
  • Payment collection
  • Wire Transfers
  • Cleaning and sanitizing
  • Customer assistance
  • Cash register systems
  • Bagging and packaging
  • Maintaining store appearance
  • Inventorying products
  • Store merchandise stocking
  • Assembly and production
  • Order Picking and Processing
  • Wrapping and Boxing
  • Unloading Cargo
  • Safety and compliance
  • Retail merchandising
  • Refund handling
  • Basic math skills
  • Loss prevention
  • Coupons and gift cards
  • Heavy lifting
  • Point of sale knowledge
  • Identification checks
  • Cleanliness
  • Multi-tasking ability
  • Product restocking
  • Logistics
  • Lifting and Sorting
  • Inventory Control
  • Inventory Maintenance
Work History
Customer Service Specialist Head Cashier, 07/2018 to 04/2020
Giant Eagle, Inc.Delmont, PA,
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Produce Stock Clerk, 11/2017 to 07/2018
WholefoodsCity, STATE,
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Greeted customers and directed to requested products.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking and finding requested items in store.
Packer Sorter Shipping, 11/2015 to 04/2017
AmazonCity, STATE,
  • Promoted delivery efficiency by accurately labeling and organizing containers.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
Bulk Foods Manager, 05/2016 to 11/2016
SproutsCity, STATE,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Maintained inventory count, tracked usage and documented variances.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
Education
High School Diploma: , Expected in 06/1983
Castlmont High School - Oakland, CA,
GPA:
Associate of Arts: , Expected in 05/2013
Las Positas College - Livermore, CA
GPA:

Interior Design and photograph computer skills

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Resume Overview

School Attended
  • Castlmont High School
  • Las Positas College
Job Titles Held:
  • Customer Service Specialist Head Cashier
  • Produce Stock Clerk
  • Packer Sorter Shipping
  • Bulk Foods Manager
Degrees
  • High School Diploma
  • Associate of Arts