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Customer Service Rep/ Cashier/ Stock Associate Resume Example

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CUSTOMER SERVICE REP/ CASHIER/ STOCK ASSOCIATE
Professional Summary
Punctual retail sales focused on exceeding expectations and building customer loyalty. Flexible schedule. Hard worker. Enthusiastic self-starter with excellent customer service skills. Fast learner.
Skills
  • Active listening skills
  • Credit card transactions
  • Retail sales
  • Stocking
  • Motivated team player
  • Natural leader
  • Fluent in english, spanish
  • Customer-oriented
  • Consistently meets sales goals
  • Computer literate
Work History
Customer Service Rep/ Cashier/ Stock Associate , 11/2016 to 09/2019
Company Name – City, State
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Trained as cashier / sales associate to provide back-up coverage to customers with optimal support.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with special services, account updates and promotional options.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with Store director to solve problems and handle customer concerns.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than 10+ customers in busy yearly store sale environment.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Worked with store manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Unloaded arriving product stock and moved to store display areas.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained neat, orderly and safe work space.
  • Checked and pulled defective or expired products from shelves.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
Customer Service/Rep, 05/2015 to 11/2015
Company Name – City, State
  • Answered an average of 10+ calls per day by addressing customer inquiries.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with customers.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed 10+ daily invoices and billed renewed invoices to clients.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Printing, Faxing, Scanning
  • Operated a POS system to itemize and complete an average of 20+ customer purchases.
cashier, 11/2013 to 01/2014
Company Name – City, State
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to kiosk merchandising layouts.
  • Stocked shelves and took inventory of supplies.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Preserved a perfect attendance.
711/Cashier, 02/2013 to 10/2013
Company Name – City, State
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Preserved a perfect attendance record The Day I Started Until Now.
Education
GED : Major garfield campus / College - City, State

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Resume Overview

School Attended

  • garfield campus / College

Job Titles Held:

  • Customer Service Rep/ Cashier/ Stock Associate
  • Customer Service/Rep
  • cashier
  • 711/Cashier

Degrees

  • GED : Major

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