Boosting the customer service team productivity while maximizing customer satisfaction with strategic management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Skilled Dietary Aide offering at least 3 and 1/2 years of expertise creating individualized dietary care plans. Focused on basing dietary suggestions on nutritional needs, dietary restrictions and health factors. Attentive taking requests and health information from individuals to ensure useful dietary plan options.
Focused on enhancing academic, physical and emotional development of young children and young adults. Successful at promoting discipline, focus, good behavior and appropriate social skills. Bringing 5 years of related experience.
Accurate, assertive, adaptable and effective at multitasking in challenging situations and meeting critical deadlines.
Oriented on Resident Safety and First Aid
Compassionate client care
Customer Service Manager and Cashier|Wal-Mart Stores Inc. - Delafield, WI|04/2019 - 02/2020
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered customer requests with friendly, knowledgeable service and support.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Dietary Aide|Linden Grove Corporate - Waukesha, WI|05/2016 - Current
Served specific meals to patients with special dietary needs with accuracy and speed.
Assisted Cooks and Supervisors with meal prep for all 3-4 daily meals, following strict sanitation and food handling guidelines
Cleaned up tables and floors in 60-80 person residence.
Used state regulated dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
Set over 15-20 tables before patients arrived to maintain efficiency of meal services.
Helped patients with special needs eat meals with kindness and patience.
Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Family Babysitter|Family Friend - Waukesha, WI|01/2015 - Current
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
Coordinated after-school activities and transportation for 2-3 children for practices and events.
Helped children complete homework and special assignments daily to support academic performance.
Regulated children's schedules to balance rest, learning and play.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Read variety of books to children to promote language development skills.
Cleaned and tidied the whole house after activities.
Calculated amount owed for services and collected payment from parents.
Walked children home from bus stop by meeting at specific time, helping cross street and watching for cars.
Listened to parent directions and followed guidelines for all aspects of children's care.
Cared for children and young adults ages 4-15, including tasks such as feeding, dressing mentoring and directing activities.
Built relationships with children by regularly discussing school, friends and favorite activities.
Used appliances, equipment and vehicles correctly at all times.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
Assisted children with bathing and potty training to instill good hygiene from young age.
Elderly Caregiver|Linden Grove Corporate - Waukesha, WI|05/2016 - 04/2019
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Reported concerns to supervisory to maintain optimal care for all client needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Worked to improve patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Education and Training
North High School||Waukesha, WI|06/2019High School Diploma
Was CPR/AED Certified throughput High School
Used to speak spanish
Completed coursework in Pre-College Math, Lifeguarding and Business and Marketing. As well as many more areas of study.