Customer Service Cashier resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Skills
CRM
Sales and Promotions
Financial overage analysis
Customer Service
Merchandise restocking
Money Management
Product Knowledge
Cash drawer balancing
Bank deposits
Cash register operation
Product recommendations
Scanner operations
Loss prevention
Coin counting
Payment processing
Customer seating
Training and mentoring
Returns and exchanges
Effective customer upselling
Credit and cash transactions
Security monitoring
Cash management
Customer assistance
ID verification
Liquor regulations and compliance
Issue resolution
Education and Training
Caroll County High SchoolCarrollton , KYExpected in 03/2001 ā āGED: - GPA:
Experience
Best Buy - Customer Service Cashier Greensburg, PA, 09/2021 - Current
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained cleanliness and presentation of stock room and production floor.
Processed customer payments quickly and returned exact change and receipts.
Scanned items and checked pricing on cash register for accuracy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Redeemed promotional coupons and food stamps and figured discounts.
Arconic - Shitfleader Roselle, IL, 07/2018 - 09/2021
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated shift-based inventory receiving, auditing and restocking.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and adjusted workflows to realign with targets.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Assisted clients by implementing [Type] services and referring to [Type] services.
Arvin Sango - Production Worker City, STATE, 03/2012 - 07/2018
Managed materials to meet production goals and specific customer demands.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Provided input for performance reviews and identified areas for additional improvement.
Reviewed key performance indicators daily and made necessary adjustments to increase production.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Performed pre-shift checks of equipment to identify problems and remove affected equipment for repair.
Established procedures for verification of incoming and outgoing shipments to keep warehouse inventory current.
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