Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
10 plus year of cus service and sales, leadership ,
Goal-driven Assistant Store Manager with [Number]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Skills
POS systems operations
Stock management
Billing
Customer relations
Merchandising
Sales techniques
Issue resolution
Sales strategies
Leadership development
Strong communication skills
Team leadership
Flexible
Time management
Reliable and dependable
Banking and financial services background
Proficient in MS Office
Organized
Positive outlook
Loss prevention
Experience
Customer Service Cashier, 11/2018 to 02/2019 Best Buy – Hot Springs, AR,
Stayed up to date on current item discounts to support promotions.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Answered phone calls to assist customers with questions and [Type] orders.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Counted product stock to maintain inventory records.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Daycare Assistant Teacher, 03/2008 to 08/2009 North Country Academy – Bel Air, MD,
Distributed quarterly progress assessments and milestone reports to each parent.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Planned and executed [project].
Customer Service Representative, 06/1996 to 02/2002 Arthur J Gallagher & Co. – California, MD,
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Worked with managers to develop service improvement initiatives.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Documented conversations with customers to track requests, problems and solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Assistant Store Manager, 09/1989 to 02/2000 Sportsman's Warehouse – Farmington, NM,
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Mentored team on effective upselling and cross-selling techniques.
Conducted [Timeframe] performance reviews to organize training and development for staff.
Processed credit and debit card payments and returned proper change for cash purchases.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Education and Training
Associate of Applied Science: Accounting And Business Management, Expected in 05/2002 National College of Business And Tech-Lexington - Louisville, KY GPA:
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