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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Diligent cashier with 4-year career with [Type] establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Talented at customer service and dedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. Organized [Job Title] experienced in [Type] restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities. Communicative [Job Title] dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering [Number] years of experience serving up to [Number] dinner guests at [Type] restaurant. Diligent [Job Title] with [Number]-year career with [Type] establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Skills
  • Hospitality service expertise
  • High-volume dining
  • Point of sale knowledge
  • Cash handling expert
  • Stocking and replenishing
  • To-go order preparation
  • Menu memorization
  • Bill computation
  • Daily specials memorization
  • Dining area cleanliness
  • Guest relations management
  • Guest seating arrangements
  • Food and beverage pairings
  • Beverage preparation
  • Food sales and promotion
  • Order accuracy
  • Tableside service
  • Banquet coordination
  • Dining room management
  • Performance improvement
  • Food running
  • Reservation coordination
  • Table setting
  • Food preparation
  • Ordering procedures
  • Communication skills
  • Menu presentation
  • Food preparation and safety
  • Table setting knowledge
  • Item promotion
  • Menu board art
  • Food spoilage prevention
  • Group reservations management
  • Cash handling
  • Food station setup
Work History
01/2017 to 09/2017
Customer Service Cashier Best Buy Jersey City, NJ,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Worked to build relationships with customers and built potential for additonal sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Expanded brand and marketing strategies by planning strategic events, including photographing and displaying and increasing product portfolio.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
09/2017 to 02/2018
Baker University Of California Oakland, CA,
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Established and maintained positive vendor relationships.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Recruited, hired and trained staff of efficient, hardworking associates.
  • Cleaned and maintained kitchen equipment and oven.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Complied with all health and safety codes.
  • Cut, peeled and prepped seasonal fruit for pie fillings.
  • Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating.
06/2019 to 11/2019
Server, Host Dennys City, STATE,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
Education
Expected in 06/2018
High School Diploma:
Susan Miller Dorsey Senior High School - Los Angeles, CA,
GPA:

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Resume Overview

School Attended

  • Susan Miller Dorsey Senior High School

Job Titles Held:

  • Customer Service Cashier
  • Baker
  • Server, Host

Degrees

  • High School Diploma

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