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Customer Service Cashier Resume Example

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CUSTOMER SERVICE CASHIER
Summary

I have been in customer service for four years as a cashier, shift lead, assistant manager and manager. I enjoying working with the public

I am a fast learner with a friendly disposition and smile. I was raised working in an office beside my mother who was an office manager and taught me various office skills.

Efficient customer service cashier offering four years of experience in fast-paced [Industry] environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.

Committed customer service cashierwith four years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Hardworking and dependable.

Skills
  • Customer Service
  • Money Management
  • Merchandise restocking
  • Sales and Promotions
  • Product Knowledge
  • Coin counting
  • Loss prevention
  • Cash register operation
  • Product recommendations
  • Returns and exchanges
  • Liquor regulations and compliance
  • Bank deposits
  • ID verification
  • Cash drawer balancing
  • Training and mentoring
  • Customer greeting
  • Credit and cash transactions
  • Cash management
  • Customer assistance
  • Effective customer upselling
  • Issue resolution
  • Scanner operations
  • Payment processing
Experience
Paparock | Dover , TNCustomer Service Cashier09/2016 - Current
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Arranged updated promotional displays every three months.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

  • Resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Stayed up to date on current item discounts to support promotions.
  • Accurately handled over $5000 of payments daily in cash and credit cards payments for all products.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Prepared food, including breakfast biscuits, pizza and Krispy krunchy chicken items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Distributed new merchandise efficiently to different departments.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Increased sales 50% by suggesting specific purchases to customers.
  • Processed customer payments quickly and returned exact change and receipts.

  • Helped customers find specific products, answered questions and offered product advice.
  • Cross-trained in kitchen and management roles in order to provide skilled backup for team members.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Answered phone calls to assist customers with questions and food orders.
  • Processed returned items in accordance with store policy.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Restocked coffee bar with silverware, straws, napkins and condiments.
  • Monitored all product availability in store, on shelves and in orders to accurately answer customer questions.
Dover grille | Dover , TNDishwasher Supervisor05/2015 - 09/2016
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
  • Routinely partnered with other staff members to complete prep work and cleaning daily tasks to maintain cleanliness and [Result].
  • Carried out various kitchen maintenance, including cleaning grease trap and filtering fryers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Assisted cooks with prep and cooking upon dishwashing completion and during peak meal times.
  • Organized clean utensils in storage bins for servers to access easily.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through filtering and sanitizing.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Maintained assigned areas to keep organized and clean by mopping floor, cleaning up spills and scouring surfaces to reduce accidents and sanitize.
  • Backed up cooks and serving team members during heavy work periods to maximize team coverage.
  • Built customer loyalty by providing sparkling clean dishes and helping cooks and servers with special requests.
  • Completed all assigned prep work ranging from patting hamburgers to chopping veggies.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Pima County Health Department | Tucson, AZAdministrative Assistant06/1985 - 09/1985
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Education and Training
Cholla Magnet High School | Tucson, AZHigh School Diploma06/1987
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Resume Overview

Companies Worked For:

  • Paparock
  • Dover grille
  • Pima County Health Department

School Attended

  • Cholla Magnet High School

Job Titles Held:

  • Customer Service Cashier
  • Dishwasher Supervisor
  • Administrative Assistant

Degrees

  • High School Diploma

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