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customer service cashier resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Dedicated supervisor with three years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
  • High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
  • Reliable team member of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
Skills
  • Can speak English and Tagalog fluently
  • Sales techniques
  • Effective sales techniques
  • Menu memorization
  • Price memorization
  • Product recommendations
  • Training and mentoring
  • Effective customer upselling
  • Security monitoring
Experience
Customer Service Cashier, 06/2019 - Current
Kroger Toledo, OH,
  • Redeemed coupons and cross-sold products.
  • Counted product stock to maintain inventory records.
  • Prepared food, including fruits, toppings and yogurt items.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Stayed up to date on current item discounts to support promotions.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Customer Service Supervisor, 03/2017 - Current
Ips Corporation Collierville, TN,
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
  • Achieved commendations for providing top-quality customer service.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
Server, 10/2019 - 02/2020
Nouria Energy South Deerfield, MA,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared salads and appetizers to back up kitchen staff.
Education and Training
High School Diploma: , Expected in 03/2014
-
Immaculate Mary Montessori School - Las Piñas City, Philippines
GPA:
Status -
Bachelor of Science: Tourism And Travel Management, Expected in
-
Lyceum of The Philippines University - Manila, Philippines
GPA:
Status -

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Resume Overview

School Attended

  • Immaculate Mary Montessori School
  • Lyceum of The Philippines University

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Supervisor
  • Server

Degrees

  • High School Diploma
  • Bachelor of Science

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