LiveCareer-Resume

customer service cashier resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an Positive, upbeat CSR that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Retail sales customer service
  • Customer relations
  • Quality control
  • Sales and Promotions
  • Merchandise restocking
  • ID verification
  • Liquor regulations and compliance
  • Cash drawer balancing
  • Cash management
  • Effective customer upselling
  • Customer seating
  • Cash register operation
  • Payment processing
  • Returns and exchanges
  • Credit and cash transactions
  • Customer assistance
Education and Training
Hinds Community College Raymond, MS Expected in Associate of Arts : Arts And Entertainment Management - GPA :
Experience
American Dining Creations - Customer Service Cashier
Harrisburg, PA, 08/2021 - Current
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Stayed up to date on current item discounts to support promotions.
Systemax Inc. - Customer Service Representative
Nevada, MO, 12/2016 - 01/2022
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Upheld privacy and security requirements for customer information.
MS Children's Home Services - Youth Advisor
City, STATE, 09/2020 - 05/2021
  • Used calm, positive and encouraging approach with youth.
  • Completed progress notes for each resident and noted pertinent information in client file.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Recommended improved life choices to enhance client outcomes.
Ameristar Casino - Host /cashier
City, STATE, 08/2015 - 12/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Increased sales by suggesting specific complementary items to customers.

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Resume Overview

School Attended

  • Hinds Community College

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Representative
  • Youth Advisor
  • Host /cashier

Degrees

  • Associate of Arts

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