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customer service cashier resume example with 8 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 9 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Diligent c.s.r. with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with retail/ security and adaptable to new processes and procedures.

Skills
  • Work Task Prioritization
  • Cleaning and Sanitizing
  • Honest and Dependable
  • Inventory Stocking
  • Call Response and Transfer
  • Cash Register Operations
  • Policies and Procedures
  • Complaint Resolution
  • Customer Relations
  • Payment Processing
  • Sweeping and Mopping
  • Feedback Acceptance
  • Customer Transactions
  • Detail-Oriented
  • Problem Solving
  • Problem-Solving
  • Honest and Ethical
  • Team Collaboration
  • Money Management
  • Basic Mathematics
  • Analytical Thinking
  • Active Listening
  • Goal Setting and Achievement
  • Checkout Station Oversight
  • Relationship Building
  • Service Minded
  • Social Perception
  • Creative Thinking
  • Team Leadership
  • Point of Sale Software
  • Adaptable and Flexible
  • Coin and Currency Counting
  • Cooperative Attitude
  • Reliable and Responsible
Experience
05/2020 to 05/2023
Customer Service Cashier Kroger Carson City, NV,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Informed customers of in-store promotions or pricing specials.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Greeted customers promptly and responded to questions.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
05/2016 to 05/2018
Security Host Food Hall Company Plano, TX,
  • Managed employee access, security roles and permissions.
  • Detected and reported unauthorized personnel and activities.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored premises and recorded activity in daily officer reports.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
05/2015 to 05/2016
Telemarketing Sales Representative Tti, Inc. Schaumburg, IL,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Handled inbound telephone calls from interested customers.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Presented information about membership details and purchase advantages.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
05/2009 to 05/2011
Cashier Retail Telemaketing Pazzo's Pizza City, STATE,
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Followed company safety regulations to maintain safe work environment.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Maintained clean, orderly and well-stocked register area.
  • Kept store presentable with regular cleaning and organization.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Ordered new product to keep popular items well-stocked.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Presented complementary merchandise to increase sales of promotional items.
  • Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
Education and Training
Expected in 10/1998 to to
GED:
Belmond-Klemme Community Jr-Sr High School - Los Angeles, CA,
GPA:

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Resume Overview

School Attended

  • Belmond-Klemme Community Jr-Sr High School

Job Titles Held:

  • Customer Service Cashier
  • Security Host
  • Telemarketing Sales Representative
  • Cashier Retail Telemaketing

Degrees

  • GED

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