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Customer Service Cashier Resume Example

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CUSTOMER SERVICE CASHIER
Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Skills
  • Money Management
  • Product Knowledge
  • Sales and Promotions
  • Customer Service
  • Merchandise restocking
  • Issue resolution
  • Product recommendations
  • Effective customer upselling
  • Cash drawer balancing
  • Customer assistance
  • Returns and exchanges
  • Cash register operation
  • Customer greeting
  • Payment processing
  • Coin counting
Experience
Customer Service CashierMcDonald's | Kennewick, WA | Oct 2019-Feb 2020
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Filled beverages and delivered food to customers by [Action].
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered advice.
  • Operated cash register, collected payments and provided accurate change.
VolunteerBenton County Animal Shelter | Kennewick, WA | Jan 2019-Jan 2020
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Presented talks at community groups to promote organizational mission and programs.
  • Maintained up-to-date and accurate program files and records.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Prepared folders for new cases to be entered and organized closed files.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
  • Removed trash and debris from highways, parks and other public locations.
  • Welcomed customers and answered questions regarding merchandise.
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
Customer Service AssociateSally Beauty Supply | Richland, WA | Apr 2018-Feb 2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Education and Training
Some College (No Degree): EnglishEastern Washington University | Cheney, WA
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Resume Overview

Companies Worked For:

  • McDonald's
  • Benton County Animal Shelter
  • Sally Beauty Supply

School Attended

  • Eastern Washington University

Job Titles Held:

  • Customer Service Cashier
  • Volunteer
  • Customer Service Associate

Degrees

  • Some College (No Degree) : English

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