Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [retail] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Retention Strategies
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Problem Anticipation and Resolution
  • Complaint Resolution
  • Client Relations
  • Attendee Relations
  • Nightly Audits
  • Escort Instructions
  • Feedback Collection
  • Goal Setting
  • Performance Assessment
Work History
03/2021 to 07/2021
Customer Service Cashier/Apparel Team Lead Jekyll Island Authority Jekyll Island, GA,
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Initiated up-sell techniques to increase sales, boosting sales
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Opened and closed store under specific direction of store manager.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
10/2020 to 03/2021
Event Coordinator Capital Vacations King Williams, VA,
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Coordinated schedules and timelines for all events.
  • Performed event coordination for larger parties and gatherings.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Organized, coordinated and deployed events while focusing on delivering superior customer service.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Selected and ordered décor and event materials.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Opened and closed store under specific direction of store manager.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
02/2016 to 10/2020
Front Desk Associate Golds Gym City, STATE,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained cleanliness and organization of front desk area.
  • Prepared weekly employee work schedules for team members.
  • Provided one-on-one mentoring to youth in need of extra support.
  • Modeled and reinforced positive behaviors with diverse techniques.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Trained staff members on conducting events and following safety procedures.
Education
Expected in 2022
Associate of Business Administration: Business Administration And Management
South College - Knoxville, TN,
GPA:
Certifications
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • South College

Job Titles Held:

  • Customer Service Cashier/Apparel Team Lead
  • Event Coordinator
  • Front Desk Associate

Degrees

  • Associate of Business Administration

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