Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Welcoming Customer Service Cashier adept at greeting over 100 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include Rewards Card and Total Customer Focus. Friendly Customer Service Cashier with 5 years of experience working in convenience retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person with ability to mediate various disputes. Hardworking Customer Service Cashier bringing over 5 years of hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals.

  • Product Organization
  • Sales
  • Food Preparation
  • Cleaning
  • Microsoft Office Suite Proficiency
  • Product Restocking
  • Sales Goals
  • Cash Handling
  • Guest Services
  • Cash Register Operation
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Product Location
  • Issuing Receipts
  • Good Telephone Etiquette
Work History
Customer Service Cashier, 05/2016 to Current
Common SpiritSan Andreas, CA,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Served needs of more than 100 customers in busy convenience store environment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register to record all transactions accurately and efficiently.
Certified Nursing Assistant, 07/2006 to 02/2009
Comfort KeepersYorba Linda, CA,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
  • Cared for average of 30 patients per twelve hour shift in long term care facility, delivering high-quality, efficient support to meet all needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Group Home Manager/Habilitation Technician, 10/1999 to 08/2006
RHA Health Services LLCCity, STATE,
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Organized entertaining recreational activities for home while staying within budget.
  • Assisted residents at six-person facility with basic hygiene and healthcare needs, including dressing and showering.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Offered learning opportunities to help residents develop important life skills.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Created all staff work schedules so each shift had appropriate number of employees for coverage.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
No Degree: License Practical Nursing, Expected in
New Horizons Technical School - Hampton, VA,
  • Continuing education in Nurses Assisting
  • Majored in LPN Nursing
  • Professional development completed in Certified Nurses Assisting
Bachelor of Science: Psychology, Expected in 04/2024
South University - Savannah, GA
  • Majored in Psychology
High School Diploma: , Expected in 06/1990
Denbigh High School - Newport News, VA

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School Attended

  • New Horizons Technical School
  • South University
  • Denbigh High School

Job Titles Held:

  • Customer Service Cashier
  • Certified Nursing Assistant
  • Group Home Manager/Habilitation Technician


  • No Degree
  • Bachelor of Science
  • High School Diploma

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