- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Friendly Customer Service Cashier with 47 years of experience working in all retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person with ability to mediate various disputes. Welcoming Customer Service Cashier adept at greeting over 50 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include meeting new people and getting repeat customers. Dedicated cashier and server with 47 years of experience in all establishment. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and resolution to any situation. Trustworthy and dedicated Customer service associate with 47 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
- Sales
- Cash Handling
- Cash Register Operation
- Customer Complaint Resolution
- Good Telephone Etiquette
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- Sales Goals
- Guest Services
- Purchasing
- Issuing Receipts
- Customer Direction
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Customer Service Cashier, 06/2019 - 10/2020
Common Spirit – Caldwell, TX,
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for 10+ purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately 200+ daily credit and cash transactions for customers with accuracy and speed.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction while handling 5 product returns quickly and professionally.
- Worked closely with Store manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Front Desk Clerk, 03/2017 - 03/2019
Schulte Hospitality Group – Chesterton, IN,
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Greeted 15 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server/Cashier/Customer Service Associate, 04/2005 - 05/2012
Waffle House – City, STATE,
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales from $20 to $50 by upselling add ons to customers.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Server/Customer Service Associate, 02/2003 - 05/2005
Ryan's Sreak House – City, STATE,
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Bussed and reset 25 tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
High School Diploma: , Expected in 05/1984
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Ferriday High School - Ferriday, LA
GPA:
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