Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Ambitious, career-focused jobseeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals.
Skills
- Product Organization
- Sales
- Shipping and Receiving
- Invoicing
- Store Merchandising
- Cleaning
- Product Restocking
- Sales Goals
- Cash Handling
- Guest Services
- Cash Register Operation
- Point of Sale Systems
- Purchasing
- Product Knowledge
- Customer Complaint Resolution
- New Product Information
- Product Location
- Visual Displays
- Issuing Receipts
- Quality Management
- Good Telephone Etiquette
- Purchase Assistance
- Customer Direction
Education
Visalia Adult School Visalia, CA Expected in 04/1996 – – GED : - :
Work History
Raising Cane's - Customer Service Cashier
Gahanna, OH, 01/2017 - 12/2018
Gahanna, OH, 01/2017 - 12/2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in System.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing increasing sales month in new revenue.
- Lifted up to 40 pounds at once.
General Investment & Development Companies - Customer Service Specialist Head Cashier
Hopkinton, MA, 09/2014 - 06/2015
Hopkinton, MA, 09/2014 - 06/2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed file maintenance log for price discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in increased sales per month in new revenue.
- Conducted inventory counts by adding each item in stock and documenting in System.
- Coach/train new employees.
- Managed employee scheduling filling in call outs/planned break/lunch schedules covered breaks/lunches as needed.
- Open/close store, assign employees to designated registers per shift.
Dollar Tree - Assistant Manager
City, STATE, 02/2011 - 05/2014
City, STATE, 02/2011 - 05/2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Achieved recognition for contribution to store success by optimizing sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
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Resume Overview
School Attended
- Visalia Adult School
Job Titles Held:
- Customer Service Cashier
- Customer Service Specialist Head Cashier
- Assistant Manager
Degrees
- GED
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