Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Friendly Customer Service Representative with over 10 years of experience working in retail and chat/call center environments. Successful operating cash registers or chat/phone lines live and performing necessary calculations. Genuine people-person with ability to mediate various disputes.
Skills
- Product Organization
- Food Preparation
- Product Restocking
- Cash Handling
- Cash Register Operation
- Product Knowledge
- New Product Information
- Good Telephone Etiquette
- Customer Direction
- Sales
- Cleaning
- Sales Goals
- Guest Services
- Point of Sale Systems
- Customer Complaint Resolution
- Issuing Receipts
- Purchase Assistance
- CRM
- Route Dispatch
- Route Dispatch
- Inbound And Outbound Calling
- Retail Store Support
- Complaint Resolution
Education
Booker T Washington High School Tuskegee, AL Expected in 05/2002 ā ā High School Diploma : - :
Work History
Raising Cane's - Customer Service Cashier
Altoona, IA, 08/2016 - 03/2020
Altoona, IA, 08/2016 - 03/2020
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for other purchases and verified details, consistently meeting strict legal standards of underage sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained customer satisfaction while handling different product returns quickly and professionally.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately many daily credit and cash transactions for customers with accuracy and speed.
- Educated customers on promotions to enhance sales.
- Prepared beverages and filled food orders for customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Served needs of more than many customers in busy different environment.
- Assisted customers by answering questions and fulfilling requests.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed and resolved differences between accounting information and cash drawer.
- Assisted customers with locating and choosing merchandise in any store department.
- Quickly and accurately counted drawers at start and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Prepared and submitted end-of-shift reports using
- Set up new sales displays each
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Verified over the amount of cash and credit payments daily.
- Worked closely with others to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments, and issue receipts.
Rogers Group Inc - Customer Service Representative
Lewisburg, TN, 04/2011 - 05/2013
Lewisburg, TN, 04/2011 - 05/2013
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Boosted sales revenue by skillfully promoting diverse
- Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in to track requests, document problems and record solutions offered.
- Answered constant flow of customer calls with up to calls in queue per minute.
- Responded to customer requests for products, services and company information.
- Recommended products and services to customers, thoroughly explaining details.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Raising Cane's - Customer Service Cashier
Barstow, CA, 02/2010 - 03/2011
Barstow, CA, 02/2010 - 03/2011
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Prepared beverages and filled food orders for customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Served needs of more than many customers in busy environment.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Assisted customers by answering questions and fulfilling requests.
- Conducted inventory counts by adding each item in stock and documenting in the system.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed and resolved differences between accounting information and cash drawer.
- Assisted customers with locating and choosing merchandise in any store department.
- Quickly and accurately counted drawers at start and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Prepared and submitted end-of-shift reports using .
- Set up new sales displays each week
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Verified over the amount of cash and credit payments daily.
- Worked closely with others to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments, and issue receipts.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
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School Attended
- Booker T Washington High School
Job Titles Held:
- Customer Service Cashier
- Customer Service Representative
- Customer Service Cashier
Degrees
- High School Diploma
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