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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Friendly Customer Service Representative with over 10 years of experience working in retail and chat/call center environments. Successful operating cash registers or chat/phone lines live and performing necessary calculations. Genuine people-person with ability to mediate various disputes.

Skills
  • Product Organization
  • Food Preparation
  • Product Restocking
  • Cash Handling
  • Cash Register Operation
  • Product Knowledge
  • New Product Information
  • Good Telephone Etiquette
  • Customer Direction
  • Sales
  • Cleaning
  • Sales Goals
  • Guest Services
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Issuing Receipts
  • Purchase Assistance
  • CRM
  • Route Dispatch
  • Route Dispatch
  • Inbound And Outbound Calling
  • Retail Store Support
  • Complaint Resolution
Education
Booker T Washington High School Tuskegee, AL Expected in 05/2002 High School Diploma : - GPA :
Work History
Raising Cane's - Customer Service Cashier
Altoona, IA, 08/2016 - 03/2020
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for other purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction while handling different product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately many daily credit and cash transactions for customers with accuracy and speed.
  • Educated customers on promotions to enhance sales.
  • Prepared beverages and filled food orders for customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Served needs of more than many customers in busy different environment.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Prepared and submitted end-of-shift reports using
  • Set up new sales displays each
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Verified over the amount of cash and credit payments daily.
  • Worked closely with others to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments, and issue receipts.
Rogers Group Inc - Customer Service Representative
Lewisburg, TN, 04/2011 - 05/2013
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Boosted sales revenue by skillfully promoting diverse
  • Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to calls in queue per minute.
  • Responded to customer requests for products, services and company information.
  • Recommended products and services to customers, thoroughly explaining details.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Raising Cane's - Customer Service Cashier
Barstow, CA, 02/2010 - 03/2011
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Prepared beverages and filled food orders for customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Served needs of more than many customers in busy environment.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Assisted customers by answering questions and fulfilling requests.
  • Conducted inventory counts by adding each item in stock and documenting in the system.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Prepared and submitted end-of-shift reports using .
  • Set up new sales displays each week
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Verified over the amount of cash and credit payments daily.
  • Worked closely with others to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

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Resume Overview

School Attended

  • Booker T Washington High School

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Representative
  • Customer Service Cashier

Degrees

  • High School Diploma

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