- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Intelligent individual with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications.
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Raising Canes Chicken – Westworth Village, TX,
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Pizza Hut – Laurel, MT,
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Handled over 50 calls daily
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Fiserv, Inc. – Brookfield, WI,
- Provided primary customer support to internal and external customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 100 customers daily
Gadsden State Community College - Gadsden, AL
Anniston High School - Anniston Al,
- Completed training for proper use of POS system
- Sales Certification Training
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School Attended
- Gadsden State Community College
- Anniston High School
Job Titles Held:
- Customer Service Cashier
- Call Center Agent
- Customer Service Associate
Degrees
- General Studies
- High School Diploma
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