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Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated [Job Title] with [Number] years of customer service experience in fast-paced inbound call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed of [Number] WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
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- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
- Educated customers on promotions to enhance sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Regularly exceeded daily sales and product add-on quotas.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
- Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
- Documented and detailed calls and complaints using call center's CRM database.
- Answered up to [Number] incoming calls in busy, fast-paced global call center.
- Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Abraham Lincoln High School - Denver, CO
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resume Strength
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- Formatting
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- Target Job
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Resume Overview
School Attended
- Abraham Lincoln High School
Job Titles Held:
- Customer Service Cashier
- Customer Care Representative
- Customer Call Center Representative
Degrees
- High School Diploma
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