Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Skills
Community integration
Progress documentation
First Aid and Safety
Care Plan Assessment
Inbound and Outbound Calling
Sales Goals
Cash Handling
Point of Sale Systems
Product Knowledge
Customer Complaint Resolution
Cash Register Operation
Product Location
Prospecting Clients
Meal Planning and Preparation
Flexible schedule and availability
Verbal and written communication skills
Cleaning
Bathing
Patient Bathing
Food Preparation
Medication Administration
Meal Preparation
Dementia Knowledge
Meal Serving
Patient Care
Administering Medication
Sit to stand equipment
Organization
Meal planning and preparation
Emotional Support
Work History
12/2014 to Current
Customer Service CashierCommon Spirit – The Woodlands, TX,
Counted cash in register drawer at beginning and end of shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Handled approximately 20 + daily credit and cash transactions for customers with accuracy and speed.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Answered questions about store policies and concerns to support positive customer experiences.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Assisted customers by answering questions and fulfilling requests.
Worked closely with managers to solve problems and handle customer concerns.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used POS system to enter orders, process payments, and issue receipts.
Checked prices for customers and processed items sold by scanning barcodes.
Trained as assistant manager and provided back-up coverage to provide customers with optimal support.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Quickly and accurately counted drawers at start and end of each shift.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
02/2020 to 06/2020
Caregiver1St Meridian Care Services – Santee, CA,
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Determined specific needs and provided most appropriate level of services for patient well-being.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Worked to improve and enhance patient lives through effective and compassionate care.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Built strong relationships with clients to deliver emotional support and companionship.
07/2016 to 01/2018
Call Center Customer Service SpecialistWest Inc. – City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Contributed to company achieving and holding industry-leading customer service ratings.
Documented and detailed calls and complaints using call center's CRM database.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Answered over 20+ calls per shift to meet fast-paced call center demands.
Answered up to 20+ incoming calls in busy, fast-paced global call center.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Initiated termination of customer contract upon request.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Expected in 05/1988
High School Diploma: Menasha High School - Menasha, WI GPA:
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