Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Sales and Promotions
Product Knowledge
Money Management
Financial overage analysis
Customer Service
Merchandise restocking
Credit and cash transactions
Bank deposits
Customer assistance
ID verification
Cash register operation
Issue resolution
Liquor regulations and compliance
Payment processing
Cash management
Coin counting
Cash drawer balancing
Training and mentoring
Experience
12/2016 to Current
Customer Service CashierParadies Lagardère Travel Retail – Reno, NV,
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained cleanliness and presentation of stock room and production floor.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons.
Welcomed customers, offering assistance to help find store items.
Scanned items and checked pricing on cash register for accuracy.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Placed merchandise in bags or boxes and gave packages to customers.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and deli orders orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Helped customers find store locations and complete purchases.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Stayed up to date on current item discounts to support promotions.
Redeemed promotional coupons and food stamps and figured discounts.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Supervised more than 1 cashiers and associates to maximize performance, efficiency and service levels.
Resolved customer complaints and escalated worsening concerns for remediation.
Monitored exits for security issues.
Restocked deli and store with silverware, straws, napkins and condiments.
Cross-trained in deli and gas roles in order to provide skilled backup for team members.
Distributed new merchandise efficiently to different departments.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Collected merchandise from store and searched back-end locations for customer purchases.
Applied conversational sign language abilities to connect with hearing impaired individuals and better serve individual needs.
Accurately handled over $2000 of payments daily in cash and credit cards payments for products.
Filled beverages and delivered food to customers by [Action].
Prepared food, including sandwiches, cheeseburgers and deli items.
Prepared special orders for shipment.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Processed returned items in accordance with store policy.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Complied with cash handling procedures to meet regional cashier variance policy.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Counted product stock to maintain inventory records.
Monitored sales events, added new merchandise and rang up purchases.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Monitored beverage product availability in store, on shelves and in orders to accurately answer customer questions.
Arranged updated promotional displays every time a new product was bring advertised
.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
03/2006 to 09/2013
Caregiver, Special NeedsArbor Company – Morris Plains, NJ,
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding to prevent infection.
Completed weekly and monthly reports summarizing activities.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Reported concerns to nurse supervisor to promote optimal care.
Developed patient care plans with doctors and registered nurses.
Provided detailed reports on all investigative activities.
Recommended policies, procedures and strategic goals to meet agency requirements.
Developed and implemented programs to safeguard assets.
Delivered consistent strategic and tactical leadership to managerial teams.
Drove clients to shop for groceries, attend doctor appointments and run errands.
12/2004 to 12/2005
Cell Phone Line ConnectorAT&T Bell Laboratories – City, STATE,
Used on-site computer systems to access figures and documentation associated with available service plans.
Education and Training
Expected in 06/1999 to to
High School Diploma: Marshall High School - Portland, OR GPA:
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