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customer service cashier resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing [Number] years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Dedicated [Job Title] with [Number] years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Enthusiastic retail professional with [Number] years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.

Amiable [Job Title] skilled in creating constructive and cooperative working relationships within team setting. Solid leader successfully follows through with team goals and expectations.

Diligent [Job Title] with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adapts easily to new processes and procedures.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Skills
  • CRM
  • Product Knowledge
  • Sales and Promotions
  • Money Management
  • Financial overage analysis
  • Merchandise restocking
  • Effective customer upselling
  • Returns and exchanges
  • Scanner operations
  • ID verification
  • Liquor regulations and compliance
  • Product recommendations
  • Credit and cash transactions
  • Coin counting
  • Payment processing
  • Customer assistance
  • Loss prevention
  • Issue resolution
  • Customer seating
  • Cash management
  • Bank deposits
  • Cash drawer balancing
  • Training and mentoring
  • Cash register operation
  • Security monitoring
Experience
05/2016 to Current Customer Service Cashier Best Buy | Mishawaka, IN,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Redeemed promotional coupons and food stamps and figured discounts.
  • Counted product stock to maintain inventory records.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Monitored exits for security issues.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Updated promotional displays to assist merchandising teams and drive new product sales.
04/2014 to 12/2017 Assistant Store Manager Dsw (Designer Brands Inc.) | Orland Park, IL,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
01/2008 to 11/2011 Waiter Vacasa | Bluffton, SC,
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items, and made recommendations.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Refilled drinks and checked with diners to meet specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Provided exceptional service to high volume of daily customers.
  • Observed eating patterns of residents to record proper nutrition during meal times.
  • Made reservations for guests up to [Number] days in advance.
  • Designed emergency protocols to enhance customer and worker safety.
Education and Training
Expected in 06/2000 to to High School Diploma | Maryville High School, Maryville, TN GPA:

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Resume Overview

School Attended

  • Maryville High School

Job Titles Held:

  • Customer Service Cashier
  • Assistant Store Manager
  • Waiter

Degrees

  • High School Diploma

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