Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Skills
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Work History
08/2015 to 04/2017
Customer Service Cashier Paradies Lagardère Travel Retail – Myrtle Beach, SC,
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
03/2015 to 10/2015
Associate Cashier Burlington Stores Inc – Venice, FL,
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
08/2013 to 12/2014
Customer Service Representative Wegmans Food Markets – Washington D C, DC,
- Spent ample time with each customer, going over and explaining documents to ensure key information was understood.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Upsold additional products and services after identifying customer needs and requirements.
- Calculated quotes and educated potential clients on insurance options.
07/2010 to 04/2013
Customer Service Representative Wegmans Food Markets – Wayne, NJ,
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Educated customers on promotions to enhance sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Completed manual and machine counts of funds for transactions valued at over $10,000.00
Education
Expected in 06/2009
GED:
Gulf Coast State College - Panama City, FL
Gulf Coast State College - Panama City, FL
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Resume Overview
School Attended
- Gulf Coast State College
Job Titles Held:
- Customer Service Cashier
- Associate Cashier
- Customer Service Representative
- Customer Service Representative
Degrees
- GED
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