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Knowledgeable and dedicated customer service professional with extensive experience in the retail, pharmaceutical, and restaurant industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, conscientious and energetic with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires by providing a friendly and helpful environment, and promotes dedication to perform efficiency and accuracy throughout every individuals experience.
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- Requested official identification for alcohol and tobacco product purchases and verified details, consistently meeting strict legal standards.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers. Educated customers on promotions to enhance sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to process transactions/payments including checks, cash and credit purchases or refunds
- Assisted customers with locating and choosing merchandise in any store department.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Processed incoming drug orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Demonstrated knowledge and applied proper food handling standards.
- Greeted all guests upon arrival and offered immediate assistance.
- Restocked counter supplies, including condiments, napkins and silverware.
- Processed cash, debit and credit card payments.
- Managed multiple tasks in high-volume environment.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Pleasantly greeted all callers and asked how to be of assistance.
Indian River State College - Ft. Pierce, FL
Port Saint Lucie High School - Port Saint Lucie, FL,
05/2020
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resume Strength
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Resume Overview
School Attended
- Indian River State College
- Port Saint Lucie High School
Job Titles Held:
- Customer Service Cashier
- Pharmacy Clerk
- Counter Staff Member/Phone Operator
Degrees
- No Degree
- High School Diploma
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