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Customer Service Cashier Resume Example

Resume Score: 80%

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CUSTOMER SERVICE CASHIER
Summary

I can offer a great amount of positivity.

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Skills
  • Financial overage analysis
  • Money Management
  • Product Knowledge
  • Merchandise restocking
  • Customer Service
  • Cash drawer balancing
  • Returns and exchanges
  • Customer greeting
  • Credit and cash transactions
  • Cash register operation
  • ID verification
  • Cash management
  • Training and mentoring
  • Customer assistance
  • Payment processing
  • Scanner operations
  • Liquor regulations and compliance
  • Able to lift 80 lbs or more
  • Money Management
  • CRM
  • Cleaning abilities
  • People skills
  • Organizational skills
  • Friendly, positive attitude
Experience
Customer Service Cashier
City, StateCompany Name/Nov 2020 to Mar 2021
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Accurately handled over $1,000 of payments daily in cash and credit cards payments for food,gifts,and fuel products.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Stayed up to date on current item discounts to support promotions.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to employees or the company for remediation.
Housekeeping Room Attendant
City, StateCompany Name/Sep 2020 to Nov 2020
  • Performed numeral point cleaning system saving cleaning time per room from 20 to 25 minutes while maintaining hotel quality standards.
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Used many different cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Completed more than 30 jobs each
  • While maintaining a High % satisfaction rating from customers.
  • Attended to many guest rooms, including sweeping, mopping, and vacuuming.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Reported guest issues, safety and maintenance concerns immediately to the hotel.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Responded to guest requests for linens and other needed items quickly, which increased patron satisfaction rates by a high% on company scorecards.
Customer Service Cashier
City, StateCompany Name/Jun 2020 to Aug 2020
  • Greeted customers and responded to informational requests.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Customer Service Cashier
City, StateCompany Name/May 2019 to Jul 2020
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Accurately handled over $1,000 of payments daily in cash and credit cards payments for food products.
  • Managed food product returns professionally and quickly to maintain customer satisfaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared food, including chicken, steak, beans, lettuce and tomates and other items.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
High School DiplomaPueblo West High SchoolMay 2019City, State
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Resume Overview

School Attended

  • Pueblo West High School

Job Titles Held:

  • Customer Service Cashier
  • Housekeeping Room Attendant

Degrees

  • High School Diploma

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