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customer service cashier resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing [Number] years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Skills
  • Merchandise restocking
  • Money Management
  • Sales and Promotions
  • Product Knowledge
  • Bank deposits
  • Customer assistance
  • Cash register operation
  • Product recommendations
  • Training and mentoring
  • ID verification
  • Liquor regulations and compliance
  • Effective customer upselling
  • Credit and cash transactions
  • Cash drawer balancing
  • Scanner operations
  • Issue resolution
  • Payment processing
Experience
Customer Service Cashier, 10/2022 to Current
KrogerGarden City, ID,
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Retail Customer Service Associate, 10/1987 to 04/2017
Cargo LargoIndependence, MO,
  • Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Followed company leadership and policies in resolving customer complaints with clarity and positivity.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Adhered to schedules with regularity and persistence, supporting team members and filling schedule deficiencies.
  • Engaged with customers and recommended products based on needs and requests.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Gained knowledge of new products and services to provide updated information and customer support.
  • Identified cross-selling opportunities and communicated promotions to customers to increase sales.
  • Memorized policies and procedures to handle dynamic situations with minimal supervision.
  • Avoided shortages and thefts by maintaining proper security measures and protocols.
  • Verified funds from registers, addressing discrepancies or questionable transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Bank Teller, 06/1976 to 03/1984
Heritage Financial CorporationHillsboro, OR,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Trained employees on cash drawer operation.
Education and Training
GED: , Expected in 08/1975 to Lindsey Hopkins Technical College - Miami, FL
GPA:

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Resume Overview

School Attended

  • Lindsey Hopkins Technical College

Job Titles Held:

  • Customer Service Cashier
  • Retail Customer Service Associate
  • Bank Teller

Degrees

  • GED

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