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Customer Service Cashier Resume Example

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CUSTOMER SERVICE CASHIER
Summary

Enthusiastic Customer Service Representative with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Skills
  • Customer service
  • Product recommendations
  • Issue resolution
  • Training and mentoring
  • Courteous demeanor
  • Process optimization
  • Clerical support
  • Call center experience
  • Product organization
  • High-energy attitude
Experience
Customer Service Cashier, Redwood Minute Market, September 2009-January 2020Gladehill, VA
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Monitored general product availability in store, on shelves and in orders to accurately answer customer questions.
  • Counted product stock to maintain inventory records.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Answered phone calls to assist customers with questions and followed up on return check issues.
Work Clothing Call Center Team Lead, Crest Uniform, August 2007-July 2009Salem, NV
  • Answered escaladed inbound calls and directed to designated individuals or departments.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Took special orders in person and over telephone, generating $1,000+ in additional revenue every month.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Executed 100+ outbound calls each week to existing customers, resulting in increased sales.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and feedback information.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Documented conversations with customers to track requests, problems and solutions.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Trained 50+ new employees each peak season in procedures and policies in order to maximize team performance.
Office Manager, Hodges Livestock, June 2002-June 2007Rocky Mount, VA
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Generated financial reports for management review.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Wrote professional business correspondence.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Interviewed, onboarded, developed and oversaw daily activities of five clerical and administrative office personnel.
Education and Training
High School DiplomaFranklin County High School, , Rocky MountVAJune 2002
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Resume Overview

Companies Worked For:

  • Redwood Minute Market
  • Crest Uniform
  • Hodges Livestock

School Attended

  • Franklin County High School

Job Titles Held:

  • Customer Service Cashier
  • Work Clothing Call Center Team Lead
  • Office Manager

Degrees

  • High School Diploma

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