Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Multi-talented Management with 15+ years of experience stocking merchandise and ringing up customers. Skilled at receiving orders, moving products to shelves and completing customer transactions. .
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Diligent Customer Service with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Able to adapt easily to new processes and procedures.
Skills
- Financial overage analysis
- Merchandise restocking
- Coin counting
- Customer greeting
- Bank deposits
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Process improvements
- Program implementation
- Customer service
- Sales professional
- Inventory control
- Accurate cash handling
- Process improvement
- Employee training
- Team-oriented
- Administrative support
- MS Office proficient
- Reliable
- Inventory management
- Project management
- Shift checklists
- Operational budgeting
- Outstanding communication skills
- Leadership reports
- Staff training and development
- Scheduling master
- Retail inventory management
Education and Training
Everest College- Wayne, MI Wayne, MI Expected in ā ā : Medical Assisting - :
Experience
Whole Foods - Customer Service Cashier
Tulsa, OK, 04/2019 - 09/2019
Tulsa, OK, 04/2019 - 09/2019
Resolved issues regarding customer complaints.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Prepared food, including breakfasts, and lunch items.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Arranged updated promotional displays.
- Processed returned items in accordance with store policy.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Archcare - Home Health Aide
Brooklyn, NY, 05/2006 - 05/2019
Brooklyn, NY, 05/2006 - 05/2019
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
Giant Eagle, Inc. - Store Manager
Glenshaw, PA, 05/2006 - 08/2018
Glenshaw, PA, 05/2006 - 08/2018
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Processed shipments and maintained stock shelf organization.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into excel spreadsheet system.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Trained all new assistant managers and cashier's on store security, monetary procedures and customer service expectations.
Marsden Holding Llc - Lead Professional House Cleaner
Chandler, AZ, 05/2007 - 10/2016
Chandler, AZ, 05/2007 - 10/2016
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Cleaned, sanitized and restocked bathrooms to keep facilities fresh.
- Swept and damp-mopped private stairways and hallways.
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Provided deep cleaning services for areas in need of additional sanitation.
- Dusted and vacuumed 10 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
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Resume Overview
School Attended
- Everest College- Wayne, MI
Job Titles Held:
- Customer Service Cashier
- Home Health Aide
- Store Manager
- Lead Professional House Cleaner
Degrees
- Some College (No Degree)
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