Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable with strong ability in learning quick, and multitasking. Offering energetic, positivity and always early to my job. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Time management
  • Communication
  • Active listening
  • Organizational skills
  • Decision-making
  • Basic math
Experience
Customer Service Cashier, 05/2017 to 09/2021
Whole FoodsBirmingham, MI,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Distributed new merchandise efficiently to different departments.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
Restaurant Waitress, 11/2017 to 12/2019
Center For Health Care ServicesSan Antonio, TX,
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to several customers per day at during our establishment hours 7 days a week.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted newly seated guests quickly and efficiently.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Sent orders to kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trainer, 04/2012 to 11/2017
AttwoodCity, STATE,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Created and offered additional materials to enhance training.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
Education and Training
High School Diploma: , Expected in 05/2005
Belding High School - Belding, MI
GPA:

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Resume Overview

School Attended

  • Belding High School

Job Titles Held:

  • Customer Service Cashier
  • Restaurant Waitress
  • Trainer

Degrees

  • High School Diploma

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