Hardworking and reliable with strong ability in learning quick, and multitasking. Offering energetic, positivity and always early to my job. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Time management
Communication
Active listening
Organizational skills
Decision-making
Basic math
Experience
Customer Service Cashier, 05/2017 to 09/2021 Whole Foods – Birmingham, MI,
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Properly verified customer identification for alcohol or tobacco purchases.
Distributed new merchandise efficiently to different departments.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Counted product stock to maintain inventory records.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Restaurant Waitress, 11/2017 to 12/2019 Center For Health Care Services – San Antonio, TX,
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Provided exceptional service to several customers per day at during our establishment hours 7 days a week.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Greeted newly seated guests quickly and efficiently.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sent orders to kitchen staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trainer, 04/2012 to 11/2017 Attwood – City, STATE,
Trained newly hired top talent to fill key positions and maximize productivity.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Proactively identified and solved complex problems related to employee training, management and business direction.
Created and offered additional materials to enhance training.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Ordered materials and supplies to use in sessions and kept costs under training budget.
Education and Training
High School Diploma: , Expected in 05/2005 Belding High School - Belding, MI GPA:
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