- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Hardworking and reliable with strong ability in learning quick, and multitasking. Offering energetic, positivity and always early to my job. Highly organized, proactive and punctual with team-oriented mentality.
- Time management
- Communication
- Active listening
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- Organizational skills
- Decision-making
- Basic math
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Customer Service Cashier, 05/2017 to 09/2021
Whole Foods – Birmingham, MI,
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Properly verified customer identification for alcohol or tobacco purchases.
- Distributed new merchandise efficiently to different departments.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Counted product stock to maintain inventory records.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
Restaurant Waitress, 11/2017 to 12/2019
Center For Health Care Services – San Antonio, TX,
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Provided exceptional service to several customers per day at during our establishment hours 7 days a week.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Greeted newly seated guests quickly and efficiently.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Processed customers' payments and provided receipts.
- Calculated charges, issued table checks and collected payments from customers.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Sent orders to kitchen staff.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trainer, 04/2012 to 11/2017
Attwood – City, STATE,
- Trained newly hired top talent to fill key positions and maximize productivity.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Created and offered additional materials to enhance training.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Ordered materials and supplies to use in sessions and kept costs under training budget.
High School Diploma: , Expected in 05/2005
Belding High School - Belding, MI
GPA:
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