Customer Service Cashier Resume Example Mariano's

Ummul Fadel

Sharif Umar

Customer Service Representative Cashier

Professional Summary

Successful Call Center Agent with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Trained in customer service and call centre representative areas and flexible with changing business needs. Innovative Call Center Agent with experience of providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities.

Skills

P>Product upselling
P>Identification checks
P>Drawer management
P>Payment collection
P>Liquor law compliance
P>Daily transaction summarizing
P>Retail merchandising

P>Cash register operations
P>Multi-tasking ability
P>Cash register systems
P>Staff Training
P>Checkout consistency
Customer Complaint Resolution
Sales Goals

Education

Uplift High SchoolChicago, IL2019High School Diploma

Malcolm X CollegeChicago02/2021Associate of Science:Nursing

Work History

Mariano's- Customer Service Cashier
Chicago, IL05/2019 - 11/2020

Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used cash registers and POS systems to request and record customer orders and compute bills.
Worked closely with managers to solve problems and handle customer concerns.
Performed cash, card and check transactions for customer purchases.

Las Palmas- Customer Service Representative
Accra, Ghana03/2018 - 04/2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information to customers regarding Las Palmas charge card and loyalty program and helped to open and activate new accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered constant flow of customer calls with up to 15 calls in queue per minute.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.

West Hills Mall- Call Center Agent
Accra, Ghana02/2017 - 03/2018

Contributed to company achieving and holding industry-leading customer service ratings.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Educated customers on product and servicedetails and information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained user account data by initiating account access and establishing in database.
Answered customer questions regarding merchandise and pricing.
Promoted available products and services to customers during service, account management and order calls.
Responded to customer requests for products, services and company information.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Resume Overview

Companies Worked For:

Mariano's
Las Palmas
West Hills Mall

School Attended

Uplift High School
Malcolm X College

Job Titles Held:

Customer Service Cashier
Customer Service Representative
Call Center Agent

Degrees

High School Diploma
Associate of Science : Nursing

Customer Service Cashier Resume Example

Resume Score: 90%

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