Customer Service Cashier resume example with 3+ years of experience

Jessica Claire
Customer Service Representative Cashier
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Successful Call Center Agent with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Trained in customer service and call centre representative areas and flexible with changing business needs. Innovative Call Center Agent with experience of providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities.

  • P>Product upselling
  • P>Identification checks
  • P>Drawer management
  • P>Payment collection
  • P>Liquor law compliance
  • P>Daily transaction summarizing
  • P>Retail merchandising
  • P>Cash register operations
  • P>Multi-tasking ability
  • P>Cash register systems
  • P>Staff Training
  • P>Checkout consistency
  • Customer Complaint Resolution
  • Sales Goals
Work History
05/2019 to 11/2020
Customer Service Cashier Best Buy Goodyear, AZ,
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Performed cash, card and check transactions for customer purchases.
03/2018 to 04/2019
Customer Service Representative Fidelity Bank Of North Carolina Yanceyville, NC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding Las Palmas charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to 15 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
02/2017 to 03/2018
Call Center Agent Scarsdale Medical Group, Llp White Plains, NY,
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Educated customers on product and service details and information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained user account data by initiating account access and establishing in database.
  • Answered customer questions regarding merchandise and pricing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer requests for products, services and company information.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Expected in
High School Diploma:
Uplift High School - Chicago, IL,
Expected in
Associate of Science: Nursing
Malcolm X College - Chicago,

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Resume Overview

School Attended

  • Uplift High School
  • Malcolm X College

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Representative
  • Call Center Agent


  • High School Diploma
  • Associate of Science

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