Customer Service Cashier resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Outgoing Customer Service Cashier with 3-year background in cashier/customer service / stocker roles. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Skills
CRM
Merchandise restocking
Sales and Promotions
Product Knowledge
Customer Service
Cash management
Returns and exchanges
Customer assistance
Project coordination
Computer skills
Spanish translation
Microsoft excel
Administration
Phone operator
Experience
03/2020 to Current
Customer Service CashierBest Buy – Hyannis, MA,
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Lifted materials of varied weights on regular basis.
Assisted customers by locating items and loading heavy purchases in vehicles.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Coordinated inventory, stocking, and ordering.
Resolved customer complaints immediately, escalating those that required additional assistance.
Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Operated handheld scanners to track merchandise throughout fulfillment process.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Maintained work area and kept cash drawer organized.
01/2020 to 06/2021
BDC AgentLithia Motors – Home, KS,
Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Managed website inventory listing with up-to-date vehicle inventory and specifications.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by callers and delivered vital information to intended employees.
Called clients to leave voicemail reminders of appointment date and time.
Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
Oversaw appointment scheduling for corporate employees and company visitors.
Took messages from callers and accurately relayed details to intended staff.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Disclosed terms of sales with customers and reviewed sales with management.
02/2019 to 03/2020
SpecialistUniversity Of Tennessee Medical Center – Knoxville, TN,
Listened to clients' needs and assisted with identifying and securing appropriate services.
Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
Used multiple resources and tools for evaluating and presenting solutions.
Stayed up to date on latest market trends, standard practices and compliance requirements.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Used pallet jacks to move items to and from warehouse locations.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Education and Training
Expected in
: Business Administration And Management Consumers River College - Elk Grove, CA GPA:
Completed continuing education in business and law
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