Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Skills
Product Knowledge
Customer Service
Merchandise restocking
Sales and Promotions
Returns and exchanges
Credit and cash transactions
Liquor regulations and compliance
Payment processing
Training and mentoring
Cash register operation
Effective customer upselling
Product recommendations
Cash drawer balancing
Customer assistance
Programming Experience
I have experience in coding as well. I have learned most of angular. In the front end I have learned html, css, .ts, java. In the middle c#. The back end I know SQL. I also have some networking skills. And small skills like json, and postman. I have built my computer and my friends computers as well.
Experience
Customer Service Cashier, 08/2020 - Current Common Spirit – Ringgold Acres, TN,
At Hy-Vee I attend to all customer needs.
One of my responsibilities is to close down the customer service desk.
I would also support assistant mangers with lights and the general front end.
I was promoted with only three months of work to customer service from cashier.
I was also trusted to do money orders, western unions, and things mail.
Helped customer locate and select appropriate merchandise throughout store.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Answered phone calls to assist customers with questions and orders.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers and responded to informational requests.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Managed product returns professionally and quickly to maintain customer satisfaction.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Applied conversational abilities to connect with individuals to better serve individual needs.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Collected merchandise from store and searched back-end locations for customer purchases.
Welcomed customers, offering assistance to help find store items.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answered questions and offered product advice.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Stayed up to date on current item discounts to support promotions.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Cahsier, 08/2020 - Current El Pollo Loco Holdings – Murrieta, CA,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Scanned customer purchases, supporting transactions to streamline sales process.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Promoted specific item options to drive sales and achieve add-on purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Resolved customer complaints and escalated worsening concerns for remediation.
Received payments for groceries and issued receipts.
Assisted Assistant Mangers, and Mangers with completing end-of-day counts and securing funds to prevent loss or theft.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
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