Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
I am reliable and friendly, I love to be helpful and work in a driendly yet serious environment. I am very punctual and pride myself on being on time every shift.
Skills
Merchandise restocking
Financial overage analysis
Effective customer upselling
Customer greeting
Experience
04/2017 to 02/2020
Customer Service CashierRaising Cane's – Mckinney, TX,
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers warmly and responded to requests for information.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Answered phone calls to assist customers with questions and orders.
Increased sales by suggesting specific purchases to customers.
Counted product stock to maintain inventory records.
Prepared food,
Restocked silverware, straws, napkins and condiments.
Arranged updated promotional displays
Assisted with purchases, locating items and signing up for rewards programs.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Scanned items quickly to keep lines moving and reduce overall wait time.
Cross-trained in kitchen and cash register roles in order to provide skilled backup for team members.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
10/2017 to 02/2018
Shift LeaderDenny's Inc – Phoenix, AZ,
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Trained and supervised team members to maximize performance and meet daily objectives.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Trained newly hired employees on register equipment and cooking.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Performed minor repair work on equipment to keep jobs on task, notifying maintenance department of major machinery failures.
Maintained visually appealing and effective displays for entire store through use of lighting, signage.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Mentored and supported new employees to maximize team performance.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with osha guidelines to keep products within tight tolerances.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Mentored team members on techniques necessary to complete job tasks.
Cross-trained in every store role to maximize operational knowledge.
Ran daily reports to assess performance and make proactive adjustments.
Increased overall team efficiency and productivity.
Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
Allocated tasks to employees daily and monitored activity and task completion.
09/2015 to 08/2016
Bakery ClerkFareway Stores, Inc. – Grinnell, IA,
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Provided excellent customer service to foster satisfaction and loyalty.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Listened to guests to understand needs and help each person select optimal products and services.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Expected in
: Business Administration And Management Kaplan University - Davenport, IA GPA:
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