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Customer Service Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Skills
  • Financial overage analysis
  • Customer Service
  • Product Knowledge
  • Money Management
  • Cash management
  • Effective customer upselling
  • Payment processing
  • Bank deposits
  • Coin counting
  • Returns and exchanges
  • Customer assistance
  • Customer greeting
  • Credit and cash transactions
  • Issue resolution
  • Training and mentoring
  • Cash drawer balancing
  • Cash register operation
Experience
Customer Service Cashier, 10/2020 to 04/2021
Raising Canes Chicken Live Oak, TX,
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Answered phone calls to assist customers with questions and food orders.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [truck manager] for remediation.
  • Cross-trained in cooking and wrapping roles in order to provide skilled backup for team members.
  • Prepared food, including cooking, wrapping and handing out items.
Shift Leader, 06/2020 to 12/2020
Getgo Speedway, IN,
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Generated reports to assess performance and make adjustments.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted with performance reviews to identify areas of improvement.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Delegated tasks to employees and monitored activities and task completion.
Assistant Manager, 11/2017 to 08/2020
Ascena Retail Group Flowood, MS,
  • Planned and prepared workflow schedules, delegating tasks for 23-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted shift leads in evaluating employee performance and cultivating improvement initiatives.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Education and Training
: , Expected in
to
Colorado Mesa University - Grand Junction, CO
GPA:

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87Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Colorado Mesa University
Job Titles Held:
  • Customer Service Cashier
  • Shift Leader
  • Assistant Manager
Degrees
  • Some College (No Degree)