LiveCareer-Resume

Customer Service Cashier resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
  • www.facebook.com/Claire5139
Professional Summary

Experienced customer service representative who is skilled in problem-solving and dispute resolution.

Hardworking and dependable, highly skilled in time management and organization, skilled in compartmentalization.

There is a period of time in which I was unable to work. I was rehabilitating after being in a coma for three and a half months. I spent about 6 months in physical training and occupational therapy. There are things I learned after my body was destroyed that I could not get anywhere else and make me unique- duty, discipline, compassion, mental health, compartmentalization,

A period of a year after I graduated from Austin Peay (08) I spent preparing to join the United States Navy.

I went to get my Master's then certification after moving to Florida by myself to start a life on my own.

I learned money management, time management, disappointment, caretaking for dogs, and had A+ training.

Skills
  • Product upselling
  • Refund handling
  • Payment collection
  • Drawer management
  • Cash register operations
  • Retail merchandising
  • Credit card processing
  • Inventory management
  • Identification checks
  • Multi-tasking ability
  • Cash handling
  • Product knowledge
  • Currency counting
  • Product and service sales
  • Merchandising expertise
  • Refunds and exchanges
  • Check cashing
  • Basic math skills
  • Heavy lifting
  • Cash drawer management
  • Cleaning and sanitizing
  • Loss prevention
  • Cleanliness
  • Cash register skills
  • Order taking
  • Product restocking
  • Cash report creation
  • Cash balancing
  • Payment processing
  • Currency sorting
  • Bagging and packaging
  • Point of sale knowledge
  • Liquor law compliance
  • Security monitoring
  • Store merchandise stocking
  • Inventorying products
  • Coupons and gift cards
  • Maintaining store appearance
  • Customer assistance
  • Cash register systems
Work History
10/2016 to Current
Customer Service Cashier Common Spirit Kirkland, WA,
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving the establishment.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at thebeginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Conducted inventory counts by adding each item in stock and documenting in CAO system.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Trained as a store worker and provided back-up coverage to provide customers with optimal support.
  • Reconciled cash drawer at thestart and end of each shift, accounting for errors and resolving discrepancies.
  • Verified over $2000.00 of cash and credit payments daily.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Quickly and accurately counted drawers at thestart and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
  • Worked closely with coworkers to solve problems and handle customer concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Served needs of more than 300 customers in a busy military environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
02/2013 to 10/2016
Customer Service Cashier Common Spirit Knoxville, IA,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Verified over $[Amount] of cash and credit payments daily.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared beverages and filled food orders for customers.
  • Set up new sales displays each [Timeframe].
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared and submitted end-of-shift reports using [Software].
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
06/2012 to 02/2013
Customer Service Cashier Common Spirit Lakewood, CO,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Verified over $[Amount] of cash and credit payments daily.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared beverages and filled food orders for customers.
  • Set up new sales displays each
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
  • Learned store worker and concessions positions and provided backup at key times.
  • Worked closely with coworkers to solve problems and handle customer concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared and submitted end-of-shift reports using MicroSoft.
  • Served needs of more than 2 customers in busy military grocery environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
Education
Expected in 01/2021
Bachelor of Science: Sport Medicine- Nutrition And Wellness
American Military University - Charles Town West Virginia,
GPA:
Expected in 01/2014
Graduate Certificate: Environmental Sustainability
American Military University - Charles Town, WV,
GPA:
Expected in 02/2012
Master of Science: Homeland Security
American Military University - Charles Town, WV,
GPA:
Expected in
Bachelor of Science: Communications
Austin Peay State University - Clarksville, TN
GPA:
Affiliations
  • Member: 2012 to Current
Additional Information

I am an incredibly valuable asset to any team. Trainable, willing to work, dedicated, responsible and organized are all words that describe me. I can work in any environment and am very diverse and flexible. I have accomplished so much more than what this resume would allow, but I will answer any questions you have. I appreciate the time you have taken to review my resume.

Jen Claire

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Resume Overview

School Attended

  • American Military University
  • American Military University
  • American Military University
  • Austin Peay State University

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Cashier
  • Customer Service Cashier

Degrees

  • Bachelor of Science
  • Graduate Certificate
  • Master of Science
  • Bachelor of Science

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