Customer Service Cashier resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
www.facebook.com/Claire5139
Professional Summary
Experienced customer service representative who is skilled in problem-solving and dispute resolution.
Hardworking and dependable, highly skilled in time management and organization, skilled in compartmentalization.
There is a period of time in which I was unable to work. I was rehabilitating after being in a coma for three and a half months. I spent about 6 months in physical training and occupational therapy. There are things I learned after my body was destroyed that I could not get anywhere else and make me unique- duty, discipline, compassion, mental health, compartmentalization,
A period of a year after I graduated from Austin Peay (08) I spent preparing to join the United States Navy.
I went to get my Master's then certification after moving to Florida by myself to start a life on my own.
I learned money management, time management, disappointment, caretaking for dogs, and had A+ training.
Skills
Product upselling
Refund handling
Payment collection
Drawer management
Cash register operations
Retail merchandising
Credit card processing
Inventory management
Identification checks
Multi-tasking ability
Cash handling
Product knowledge
Currency counting
Product and service sales
Merchandising expertise
Refunds and exchanges
Check cashing
Basic math skills
Heavy lifting
Cash drawer management
Cleaning and sanitizing
Loss prevention
Cleanliness
Cash register skills
Order taking
Product restocking
Cash report creation
Cash balancing
Payment processing
Currency sorting
Bagging and packaging
Point of sale knowledge
Liquor law compliance
Security monitoring
Store merchandise stocking
Inventorying products
Coupons and gift cards
Maintaining store appearance
Customer assistance
Cash register systems
Work History
10/2016 to Current
Customer Service CashierCommon Spirit – Kirkland, WA,
Resolved customer complaints and maintained a clean and tidy checkout area.
Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling product returns quickly and professionally.
Maintained reports of transactions and greeted customers when entering and leaving the establishment.
Handled daily credit and cash transactions for customers with accuracy and speed.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Counted cash in register drawer at thebeginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Conducted inventory counts by adding each item in stock and documenting in CAO system.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Trained as a store worker and provided back-up coverage to provide customers with optimal support.
Reconciled cash drawer at thestart and end of each shift, accounting for errors and resolving discrepancies.
Verified over $2000.00 of cash and credit payments daily.
Assisted customers with locating and choosing merchandise in any store department.
Reviewed and resolved differences between accounting information and cash drawer.
Quickly and accurately counted drawers at thestart and end of each shift.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used POS system to enter orders, process payments, and issue receipts.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
Worked closely with coworkers to solve problems and handle customer concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Answered questions about store policies and concerns to support positive customer experiences.
Served needs of more than 300 customers in a busy military environment.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
02/2013 to 10/2016
Customer Service CashierCommon Spirit – Knoxville, IA,
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Conducted inventory counts by adding each item in stock and documenting in [System].
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Verified over $[Amount] of cash and credit payments daily.
Assisted customers with locating and choosing merchandise in any store department.
Reviewed and resolved differences between accounting information and cash drawer.
Quickly and accurately counted drawers at start and end of each shift.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used POS system to enter orders, process payments, and issue receipts.
Assisted customers by answering questions and fulfilling requests.
Prepared beverages and filled food orders for customers.
Set up new sales displays each [Timeframe].
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
Learned [Job title] and [Job title] positions and provided backup at key times.
Worked closely with [Job title] to solve problems and handle customer concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Answered questions about store policies and concerns to support positive customer experiences.
Prepared and submitted end-of-shift reports using [Software].
Served needs of more than [Number] customers in busy [Type] environment.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
06/2012 to 02/2013
Customer Service CashierCommon Spirit – Lakewood, CO,
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Conducted inventory counts by adding each item in stock and documenting in [System].
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Verified over $[Amount] of cash and credit payments daily.
Assisted customers with locating and choosing merchandise in any store department.
Reviewed and resolved differences between accounting information and cash drawer.
Quickly and accurately counted drawers at start and end of each shift.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used POS system to enter orders, process payments, and issue receipts.
Assisted customers by answering questions and fulfilling requests.
Prepared beverages and filled food orders for customers.
Set up new sales displays each
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
Learned store worker and concessions positions and provided backup at key times.
Worked closely with coworkers to solve problems and handle customer concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Answered questions about store policies and concerns to support positive customer experiences.
Prepared and submitted end-of-shift reports using MicroSoft.
Served needs of more than 2 customers in busy military grocery environment.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Education
Expected in 01/2021
Bachelor of Science: Sport Medicine- Nutrition And Wellness American Military University - Charles Town West Virginia, GPA:
Expected in 01/2014
Graduate Certificate: Environmental Sustainability American Military University - Charles Town, WV, GPA:
Expected in 02/2012
Master of Science: Homeland Security American Military University - Charles Town, WV, GPA:
Expected in
Bachelor of Science: Communications Austin Peay State University - Clarksville, TN GPA:
Affiliations
Member: 2012 to Current
Additional Information
I am an incredibly valuable asset to any team. Trainable, willing to work, dedicated, responsible and organized are all words that describe me. I can work in any environment and am very diverse and flexible. I have accomplished so much more than what this resume would allow, but I will answer any questions you have. I appreciate the time you have taken to review my resume.
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