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Customer Service Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic professional with 15 years of hands-on experience in customer service, payment processing, sales, stocking, cashier. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Mom of 5, two special needs. Time management skills, organization, de-escalation tactics, calming skills, budgeting and finance.

Skills
  • CRM
  • Product Knowledge
  • Customer Service
  • Money Management
  • Merchandise restocking
  • Issue resolution
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Product recommendations
  • Security monitoring
  • Customer assistance
  • Coin counting
  • Cash register operation
  • Returns and exchanges
  • Loss prevention
  • Cash management
  • Cash drawer balancing
  • Payment processing
  • Scanner operations
  • Training and mentoring
  • ID verification
  • Customer greeting
  • Time management
  • Customer relations
  • De-escalating techniques
  • Computer skills
  • Typing
  • Ten key
  • Adult home care
  • Care of Special needs experience

Experience
Customer Service Cashier, 04/2016 to Current
Raising Cane's Springfield, MO,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Cross-trained in front end and non foods roles in order to provide skilled backup for team members.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Counted product stock to maintain inventory records.
  • Distributed new merchandise efficiently to different departments.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Answered phone calls to assist customers with questions.
  • Trained new employees in cashiering procedures, offering assistance in resolving money service issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Accurately handled over $20,000 of payments daily in cash and credit cards payments for money service products.
  • Assist front end with all brakes including liquor department and fuel center.
  • Stock tobacco products
  • Western Union bill pay & money transfers
CNA, 03/2004 to 06/2004
Creekview Health Center Pleasanton, CA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Delivered nursing assistance to residents in 60-bed nursing home/ care facility.
  • Used mobility devices and equipment to transport patients.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
Warehouse Worker, 10/2003 to 01/2004
Macy's Saint Louis, MO,
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Operated forklift
Fast Food Worker, 08/2001 to 02/2002
Penn State University University Park, PA,
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Verified orders and bagged items for easy transport.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Portioned and packaged take-out foods for customers.
  • Served orders to customers at windows, counters and tables, handling dozens of orders.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Mastered point-of-service (POS) computer system for automated order taking.
Education and Training
Certified Nursing Assistant: Nursing, Expected in 06/2004
to
Mount San Antonio Community College - Walnut, CA
GPA:
10th Grad: , Expected in
to
John A. Rowland High School - Rowland Heights, CA
GPA:

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Resume Overview

School Attended
  • Mount San Antonio Community College
  • John A. Rowland High School
Job Titles Held:
  • Customer Service Cashier
  • CNA
  • Warehouse Worker
  • Fast Food Worker
Degrees
  • Certified Nursing Assistant
  • 10th Grad