Customer Service Cashier Resume Example
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CUSTOMER SERVICE CASHIER
Summary
Enthusiastic Customer Service Expert with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Skills
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Experience
Customer Service Cashier, The Paradies Shops, April 2018-January 2020Orlando , FL
- Educated customers on special pricing opportunities and company offerings.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Redeemed coupons and cross-sold products.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Greeted customers warmly and responded to requests for information.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new employees in cashiering procedures, offering assistance in resolving all issues.
- Welcomed customers, offering assistance to help find necessary store items.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed customer payments quickly and returned exact change and receipts.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
General Manager, Amc Entertainment Inc., June 2016-November 2017Reading , PA
- Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
- Supervised team of 6 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Planned and managed menus for weekly offerings and special events.
- Oversaw food preparation, production and presentation according to quality standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Oversaw hiring, training and development of kitchen employees.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Customer Service Associate, Chewy, February 2011-May 2016Minneapolis , MN
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Greeted customers warmly and responded to requests for information.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted product stock to maintain inventory records.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Helped customers find specific products, answered questions and offered advice.
Education and Training
High School DiplomaPenn Foster Career School, , CityStateMay 2016
Some College (No Degree)Medical Assistant , , Ross College, CityState
State Tested Nurse AideMercy College of Ohio, , CityStateMay 2019
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Resume Overview
School Attended
- Penn Foster Career School
- Ross College
- Mercy College of Ohio
Job Titles Held:
- Customer Service Cashier
- General Manager
- Customer Service Associate
Degrees
- High School Diploma
Some College (No Degree)
State Tested Nurse Aide
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