Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Enthusiastic Customer Service Expert with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Skills
Financial overage analysis
Bank deposits
Cash management
Returns and exchanges
Effective customer upselling
Credit and cash transactions
Cash register operation
Customer assistance
Customer greeting
Training and mentoring
Customer service
Payment processing
Cash drawer balancing
Grooming and bathing assistance
Wound care and irrigation
Professional bedside manner
Patient feeding
Venipuncture and phlebotomy
HIPAA compliance
Understands medical procedures
Patient toileting
Patient skin and nail care
First aid
General housekeeping ability
Vital sign monitors
Data entry
Specimens collection and processing
Experience
Customer Service Cashier, 04/2018 - 01/2020 The Paradies Shops – Orlando, FL,
Educated customers on special pricing opportunities and company offerings.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Redeemed coupons and cross-sold products.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Greeted customers warmly and responded to requests for information.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new employees in cashiering procedures, offering assistance in resolving all issues.
Welcomed customers, offering assistance to help find necessary store items.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed customer payments quickly and returned exact change and receipts.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
General Manager, 06/2016 - 11/2017 Amc Entertainment Inc. – Reading, PA,
Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
Supervised team of 6 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Planned and managed menus for weekly offerings and special events.
Oversaw food preparation, production and presentation according to quality standards.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Oversaw hiring, training and development of kitchen employees.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Customer Service Associate, 02/2011 - 05/2016 Chewy – Minneapolis, MN,
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Greeted customers warmly and responded to requests for information.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Counted product stock to maintain inventory records.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Helped customers find specific products, answered questions and offered advice.
Education and Training
High School Diploma: , Expected in 05/2016 - Penn Foster Career School - Scranton , PA GPA:
: Medical Assistant , Expected in - Ross College - Sylvania, OH GPA:
State Tested Nurse Aide: , Expected in 05/2019 - Mercy College of Ohio - Toledo, OH GPA:
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