Accomplished Assistant Manager with over 28 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
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- Performed customer satisfaction with quick and professional handling of product returns.
- Performed reports of transactions. Greeted customers when entering and leaving establishment.
- Managed 100s of customer complaints while increasing sales by 15%.
- Helped with planning schedules and delegating assignments to meet coverage and service demands. Directing over 21 employees.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Consistently managed about 20 employees, effectively resolving issues.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Coordinated flights, ground transportation and hotel accommodations.
- Monitored and directed incoming mail and prepared outgoing mail.
- Addressed questions to more than 50 clients and constituents.
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Resume Overview
School Attended
- Southern University And A & M College
- Virginia College
Job Titles Held:
- Customer Service Cashier
- Assistant Manager
- Customer Service Manager
- Administrative Coordinator
Degrees
- Associate of Science
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