Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Assistant Manager with over 28 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Budgeting
  • Employee scheduling and training
  • Cost Control
  • Operations management
Work History
03/2021 to 07/2021 Customer Service Cashier Vail Resorts | Chesterland, OH,
  • Performed customer satisfaction with quick and professional handling of product returns.
  • Performed reports of transactions. Greeted customers when entering and leaving establishment.
  • Managed 100s of customer complaints while increasing sales by 15%.
04/2007 to 12/2018 Assistant Manager Arby's, Llc | Port Washington, NY,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands. Directing over 21 employees.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
08/2005 to 05/2013 Customer Service Manager Westrock Company | Guaynabo, PR,
  • Consistently managed about 20 employees, effectively resolving issues.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
04/1997 to 11/2002 Administrative Coordinator Ohsu | Hood River, OR,
  • Coordinated flights, ground transportation and hotel accommodations.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Addressed questions to more than 50 clients and constituents.
Expected in | Business Administration And Management Southern University And A & M College, Baton Rouge, LA GPA:
Expected in 03/2013 Associate of Science | Medical Billing / Coding Virginia College, Baton Rouge, LA, GPA:

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School Attended

  • Southern University And A & M College
  • Virginia College

Job Titles Held:

  • Customer Service Cashier
  • Assistant Manager
  • Customer Service Manager
  • Administrative Coordinator


  • Associate of Science

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