Customer Service Cashier Resume Example Albertsons Companies

CUSTOMER SERVICE CASHIER

Summary

Dedicated Customer Service /Cashier with [10+] years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Skills

Customer assistance
Financial overage analysis
Cash register operation
Merchandise restocking
Scanner operations
Returns and exchanges
Issue resolution
Effective customer upselling

Customer greeting
Training and mentoring
Credit and cash transactions
ID verification
Payment processing
Liquor regulations and compliance
Customer Service
Product recommendations

Experience

Customer Service Cashier|Albertsons Companies - Lasvegas, NV|05/2019 - 02/2020

Welcomed customers, offering assistance to help find necessary store items.
Processed returned items in accordance with store policy.
Answered phone calls to assist customers with questions and money orders.
Processed customer payments quickly and returned exact change and receipts.
Unboxed new merchandise and added to shelves in accordance with stock rotation policies.
Scanned items quickly to keep lines moving and reduce overall wait time.
Stayed up to date on current item discounts to support promotions.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Collected merchandise from store and searched back-end locations for customer purchases.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Properly verified customer identification for alcohol or tobacco purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Distributed new merchandise efficiently to different departments.
Worked closely with front-end staff to assist customers.
Helped customer locate and select appropriate merchandise throughout store.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Redeemed coupons and cross-sold products.
Trained new team members in cash register operation, stock procedures and customer service.
Counted product stock to maintain inventory records.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.

Customer Service Cashier|Home Depot - Bakersfield, CA|10/2015 - 09/2018

Welcomed customers, offering assistance to help find necessary store items.
Answered phone calls to assist customers with questions and will orders.
Processed customer payments quickly and returned exact change and receipts.
Scanned items quickly to keep lines moving and reduce overall wait time.
Stayed up to date on current item discounts to support promotions.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Collected merchandise from store and searched back-end locations for customer purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Trained new team members in cash register operation, stock procedures and customer service.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Distributed new merchandise efficiently to different departments.
Worked closely with front-end staff to assist customers.
Helped customer locate and select appropriate merchandise throughout store.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.

Customer Service Cashier|Smart & Final Stores Inc. - LosAngeles, CA|02/2013 - 08/2015

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Collected merchandise from store and searched back-end locations for customer purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answering questions and offering advice.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Properly verified customer identification for alcohol or tobacco purchases.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Worked closely with front-end staff to assist customers.
Helped customer locate and select appropriate merchandise throughout store.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Learned roles of other departments to provide coverage and keep store operational.

Customer Service Cashier|Kmart - Los Angeles, CA|01/2010 - 12/2013

Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Helped customer locate and select appropriate merchandise throughout store.
Worked closely with front-end staff to assist customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Education and Training

George Washington Preparatory High School|Los Angeles, CAGED

Accomplishments

Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.

Resume Overview

Companies Worked For:

Albertsons Companies
Home Depot
Smart & Final Stores Inc.
Kmart

School Attended

George Washington Preparatory High School

Job Titles Held:

Customer Service Cashier

Degrees

Customer Service Cashier Resume Example

Resume Score: 80%

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