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Customer Service Cashier Resume Example

Resume Score: 80%

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Samantha
Rivas
Professional Summary

Motivated and friendly cashier and retail associate with 4 years of experience in customer service.

Skills
  • Problem-solving skills
  • Cash register operations
  • Product upselling
  • Customer assistance
  • Product knowledge
  • Maintaining store appearance
  • Time-management
  • Attention to detail
  • Clear verbal communication
Education
Ingleside High School06/2016High School Diploma
Northwest Vista CollegeExpected in 12/2020Associate of Arts: Mass Communications
  • Coursework in mass communication including journalism and advertisements.
  • Collaborated with peers to present information regarding current coursework
  • Managed two jobs and maintained 3.3 grade average
Work History
McAlister's Deli- Customer Service Cashier
San Antonio, TX03/2018 - Current
  • Resolved customer complaints and maintained a clean and tidy counter and dining area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front and back of house.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained as expediter and provided back-up coverage to provide customers with optimal support.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared beverages and filled food orders for customers.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Reviewed and resolved differences between accounting information and cash drawer.
Uptown Cheapskate - Customer Service Associate
San Antonio, TX02/2019 - 11/2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and solving them in a timely manner.
  • Dressed mannequins according to current trends, weather and customer interest.
  • Created customer awareness, interest and sales.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Utilized sales strategy to engage customers and present solutions to suit individual needs.
  • Collected customer feedback and reviewed with coworkers on best strategy to solve customer complaints and general store issues.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Greeted customers and helped with product questions, selections, and purchases.
Dave And Busters- Server
San Antonio, TX04/2018 - 08/2018
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Garnished dishes and delivered items quickly to customers to minimize wait times.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Set up large parties (50+)according to guest requests,attended to guest needs during meal and worked closely with team members to maintain customer satisfaction.
IHOP Restaurants LLC- Server
San Antonio, TX03/2018 - 08/2018
  • Asked diners about meals to assess satisfaction and collect feedback to improve operations.
  • Kept track of and maintained large amounts of money including cash and credit.
  • Created orders, documented special requests and followed up with kitchen to ensure quality and minimize complaints.
  • Trained incoming staff on restaurant's practices and procedures to maximize productivity.
  • Bussed and reset tables during shift, working efficiently to keep dining room and work areas clean.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Managed food resources, memorized orders, wrote patron's food orders on slips and accurately entered into P.O.S
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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Resume Overview

Companies Worked For:

  • McAlister's Deli
  • Uptown Cheapskate
  • Dave And Busters
  • IHOP Restaurants LLC

School Attended

  • Ingleside High School
  • Northwest Vista College

Job Titles Held:

  • Customer Service Cashier
  • Customer Service Associate
  • Server

Degrees

  • High School Diploma
    Associate of Arts : Mass Communications

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