Customer Service Cashier Resume Example Mcalister's Deli

Samantha

Rivas

Professional Summary

Motivated and friendly cashier and retail associate with 4 years of experience in customer service.

Skills

Education

Ingleside High School06/2016High School Diploma

Northwest Vista CollegeExpected in 12/2020Associate of Arts: Mass Communications

Work History

McAlister's Deli- Customer Service Cashier
San Antonio, TX03/2018 - Current

Resolved customer complaints and maintained a clean and tidy counter and dining area.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front and back of house.
Assisted customers by answering questions and fulfilling requests.
Trained as expediter and provided back-up coverage to provide customers with optimal support.
Used POS system to enter orders, process payments, and issue receipts.
Prepared beverages and filled food orders for customers.
Processed POS transactions, including cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals
Reviewed and resolved differences between accounting information and cash drawer.

Uptown Cheapskate - Customer Service Associate
San Antonio, TX02/2019 - 11/2019

Greeted customers and helped with product questions, selections, and purchases.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Improved customer satisfaction ratings by addressing issues and solving them in a timely manner.
Dressed mannequins according to current trends, weather and customer interest.
Created customer awareness, interest and sales.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Processed purchases and handled payment transactions using POS system.
Trained in loss prevention, visual merchandising and general sales skills.
Utilized sales strategy to engage customers and present solutions to suit individual needs.
Collected customer feedback and reviewed with coworkers on best strategy to solve customer complaints and general store issues.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Greeted customers and helped with product questions, selections, and purchases.

Dave And Busters- Server
San Antonio, TX04/2018 - 08/2018

Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Monitored guests for intoxication and immediately reported concerns to management.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Garnished dishes and delivered items quickly to customers to minimize wait times.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Checked identification to enforce age requirement for alcoholic beverages.
Set up large parties (50+)according to guest requests,attended to guest needs during meal and worked closely with team members to maintain customer satisfaction.

IHOP Restaurants LLC- Server
San Antonio, TX03/2018 - 08/2018

Asked diners about meals to assess satisfaction and collect feedback to improve operations.
Kept track of and maintained large amounts of money including cash and credit.
Created orders, documented special requests and followed up with kitchen to ensure quality and minimize complaints.
Trained incoming staff on restaurant's practices and procedures to maximize productivity.
Bussed and reset tables during shift, working efficiently to keep dining room and work areas clean.
Monitored guests for intoxication and immediately reported concerns to management.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Managed food resources, memorized orders, wrote patron's food orders on slips and accurately entered into P.O.S
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Resume Overview

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